McDonald's

3.6
1134 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12616 Sherman Way, North Hollywood, CA
91605, United States

Hours

Reviews

3.6
1,134 reviews
5 stars
472
4 stars
209
3 stars
156
2 stars
68
1 star
229

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and poor customer service from staff.

Food Quality

Many reviews mentioned cold or poorly prepared food, with complaints about greasy burgers and old fries.

Cleanliness

The dining area and restrooms were often described as dirty, with a lingering unpleasant smell.

Refill Policy

Customers expressed dissatisfaction with the lack of free drink refills and additional charges for bags.

Management Concerns

Several reviews highlighted issues with management, including rudeness and lack of responsiveness to customer complaints.
  • SD
    SEVEN D
    6 days ago
    1.0
    THEY KICKED ME OUT BECAUSE THEY THOUGHT I WAS HOMELESS YET I MADE AN ORDER AND WAS STILL TOLD TO LEAVE SAYING THAT THEY WERE CLOSING BUT IT WAS ONLY 9PM AND I SAW CARS MAKING ORDERS THROUGH THE DRIVE THRU SMH NOT A FRIENDLY ESTABLISHMENT I FELT I WAS BEING DISCRIMINATED ON DUE TO THE COLOR OF MY SKIN HOWEVER A SPANISH GUY WAS ALLOWED TO HANG OUT THERE PIOR TO ME ARRIVING PLUS THE FOOD HERE ISN'T THAT TASTY,,,IT'S CLEAR THEY RUSH THEIR ORDERS TO MAKE MORE MONEY
  • EM
    Estefania Mora
    Dec 27, 2025
    1.0
    This McDonald is horrible they don’t have soda and on top of that I waiting 25min for my mobile order. Why have drive thru if it take forever to get the food. This place is bad do better McDonald’s management suck
  • MV
    Mai Vang
    Dec 25, 2025
    3.0
    To all tourist, Can’t say I had an enjoyable meal here. Every thing was to go only, their lobby was closed for seating and both bathroom were out of service. Ice cream machine is down too. Plus we can during lunch hour or was it late either way. Menu display isn’t available so we had to use our own phone to order plus their kiosk was down too.
  • HH
    HEATHER
    Dec 18, 2025
    2.0
    I just want to say that I tried and you a Christmas Grinch meal and it wasn't as amazing are fantastic like everybody is claiming the dill pickle seasoning for the fries is very very salty so I just want people to be very careful I think that McDonald's when they were creating that they should have made it a little salty but not over the top salty
  • PF
    Philipp Fulgencio
    Dec 8, 2025
    4.0
    They ran out of grinch meal because the promo past.

Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's in North Hollywood?

The McDonald's in North Hollywood is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open daily from 4:00 AM to midnight, with hours extended to 1:00 AM on Fridays and Saturdays.