El Pollo Loco

4.1
698 reviews
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Business Details

12643 Sherman Way, North Hollywood, CA
91605, United States
(818) 765-7603
https://restaurants.elpolloloco.com/ca/north-hollywood/12643-sherman-way
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hollywood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
12643 Sherman Way, North Hollywood, CA
91605, United States

Hours

Reviews

4.1
698 reviews
5 stars
395
4 stars
152
3 stars
56
2 stars
25
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and incorrect orders.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others criticized it for being undercooked or poorly prepared.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite some negative experiences, many customers highlighted friendly and helpful staff members.

Operational Problems

Customers noted issues with the restaurant's hours and punctuality, with some reporting late openings.
  • FB
    Fernando Barragan
    2 days ago
    2.0
    Fui por 4 quesadillas de pollo y salsa verde, las quesadillas no traían nada de pollo pero nada solo fue una perdida de dinero y tiempo ir al pollo loco.
  • EM
    Estefania Mora
    Dec 27, 2025
    1.0
    This place is horrible I show up around 9:30pm and it was close already. They were cleaning up already and just ignored me. It say they close at 10pm
  • MJ
    Maria Jerez
    Dec 25, 2025
    1.0
    I bought the family set of 18 pieces plus 8, but they didn't give me the complete set. They gave me 12 and 7 pieces instead of 18 and 8. I was missing 7 pieces. I won't be back.
  • TK
    The Noticias Kings
    Dec 6, 2025
    5.0
    Me encanta todo ricooo
  • DE
    David zR Escalante
    Sep 25, 2025
    1.0
    They opened late just to ignore us when we walked in. And they don't even have cashiers they just point to a touch screen and tell you to do it yourself. No clue why they opened late just to push us aside came back to put the food at 1 star. This place is so miserable. Don't even bother. They don't care.
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in North Hollywood?

El Pollo Loco in North Hollywood is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in North Hollywood?

It is located at 12643 Sherman Way, North Hollywood, CA 91605, USA.