Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hollywood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
Location
Hours
Reviews
4.1
632 reviews
5 stars
361
4 stars
124
3 stars
65
2 stars
36
1 star
46
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and old chicken, missing ingredients, and overall dissatisfaction with freshness.
Customer Service
Mixed reviews on customer service; while some praised friendly staff, others experienced rudeness and unhelpfulness.
Cleanliness
Several reviews mentioned cleanliness issues, including unpleasant odors and unsanitary conditions in the restroom.
Value for Money
Customers expressed concerns about portion sizes and pricing, with some feeling that the food was overpriced for the quality received.
Positive Experiences
Despite the negatives, there were numerous positive comments about specific staff members and enjoyable meals, indicating that experiences can vary significantly.
- AGAlexa Morales GomezNov 2, 20251.0They need to ad the option of half a star or no star. I Ordered several pollo bowls, the rice and chicken were cold, the beans were sour, corn tortillas were cold as well, it tasted like old sour reheated food. As you walk in place smells like sewege. Food gave 3 of my children and my husband food poisoning causing them to vomit badly 15 min after eating. Food was only less than half way eaten. $80 down the drain.
- CACarlos Gu (Los Angeles)Oct 18, 20254.0Just do not like the idea of paying for a refill soda
- DMDamien MaximusOct 9, 20251.0This is the second time in a row they've left chicken out my burrito. I literally pull this shit completely apart and digged through it. No chicken. Are you guys that cheap? Or are the workers discriminating the customers?
- PGPerry Phillip GoldmanOct 9, 20254.0Great food always!!!
- MEMark EvichOct 7, 20251.0Had a really unpleasant experience at this location. A lady who was “helping” me out — and I put parentheses around the word for a reason — was unwelcoming and curt. From the very beginning no one would even acknowledge me, so I had to just stand there and wait. Then I was trying to work out a situation with a coupon that I had — the coupon wouldn’t go through. I have no idea how their system works, and the lady was not even trying to make it work, not willing to find a solution, just kept saying “it’s not working”. Not offering any ideas, not trying anything, not suggesting anything… They also have a grill right behind the cash register, so I had to shout every detail over the sounds of staff cutting up the damn chicken, and the lady kept putting in the wrong digits, and then had me do it on her screen. How am I supposed to know the inner workings of the redemption system? Maybe I need to log in, maybe not etc. Of course, after failing to hack El Pollo Loco’s computer, I gave up. No one apologized, no one offered to redeem the deal based on the picture that I provided, I felt like I was getting in the way by coming there. And look, I’m not no damn princess, and it’s a fast food joint, so I don’t expect people to dance around me… just be decent. There are so many jobs that don’t require talking to customers — why take one that does if you don’t wanna interact?? Weird. Ended up going to a different location, and got a great meal!
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in North Hollywood?
El Pollo Loco is open Monday to Friday from 10:00 AM to 9:00 PM, and Saturday and Sunday from 11:00 AM to 9:00 PM.
Does El Pollo Loco North Hollywood offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order food online from El Pollo Loco North Hollywood?
Yes, you can order online via their website or through the El Pollo Loco app available on the App Store.
What types of payment does El Pollo Loco North Hollywood accept?
They accept American Express, Discover, and Visa credit cards.
Where is El Pollo Loco located in North Hollywood?
El Pollo Loco is located at 12453 Burbank Blvd, North Hollywood, CA 91607.
What kind of food is served at El Pollo Loco?
They serve fresh, authentic Mexican food, specializing in fire-grilled chicken marinated with a special recipe of herbs, spices, fruit juices, and garlic.
Is catering available at El Pollo Loco North Hollywood?
Yes, El Pollo Loco offers catering services for events and gatherings.
What nearby restaurants can I visit along with El Pollo Loco?
Nearby restaurants include Domino's Pizza, Hollywood Falafel, Toastin’ Rock, Baraka Grill, and Ameci Pizza and Pasta, offering a variety of cuisines you might enjoy before or after visiting El Pollo Loco.
Are there any nearby shops or services where I can do errands before visiting El Pollo Loco?
Yes, you can visit nearby places like The Wash House Laundry for laundry services, H&R Block for financial and tax services, and Cellphone Guys for mobile phone or computer repair.
What nearby places can help me find El Pollo Loco or enhance my visit?
Nearby spots such as The Liquor Spot for convenience shopping and southwestern essentials, or Valley Village Beauty Salon for grooming services, can complement your trip to El Pollo Loco.