El Pollo Loco

4.1
641 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hollywood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable

Location

El Pollo Loco
12453 Burbank Blvd, North Hollywood, CA
91607, United States

Hours

Reviews

4.1
641 reviews
5 stars
365
4 stars
124
3 stars
66
2 stars
37
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, dry, and poorly prepared items, with some experiencing food poisoning.

Customer Service

Customer service experiences varied widely; while some praised friendly and attentive staff, others reported rude service and lack of assistance.

Cleanliness

Several reviews mentioned cleanliness issues, including unpleasant odors and unsanitary conditions in the dining area and restrooms.

Value for Money

Customers expressed dissatisfaction with portion sizes and pricing, feeling that they were not getting good value for their money.
  • SR
    sonia Rosas
    2 days ago
    2.0
    I ordered a tostada with no rice and I was charged an additional $3 as punishment for not having rice in my tostada so I essentially paid three more dollars to have less food. I don't know what topsy-turvy logic they're using or business practice this is but it's a surefire way to never see my business again.
  • JA
    Josh Andrade
    6 days ago
    4.0
    Good food. Decent price. What more can you really ask for?
  • LO
    Lu O
    Dec 22, 2025
    5.0
    They leave the chicken good here not burnt like the one on lankershim and victory or other places I have been to.
  • CO
    Casey Ortega
    Dec 12, 2025
    1.0
    They only give you 2 sauce per meal! First pollo loco that has ever made me pay for just a couple more sauces. I love my bowls and tostadas bowls saucy and like I said I’ve gone to many pollo locos and never have I ever got charged for the small containers of sauce
  • AV
    Amanda Villarreal
    Dec 7, 2025
    1.0
    I wanted to order two burritos. I'm broke I'm trying to get the most for my money, I know that Pollo loco add corn to various items at no charge. So I wanted corn on one burrito. There was no charge for the corn but when she saw that she decided to charge me for avocado slices instead!!! Just to charge me extra!!! Straight up EVIL WOMAN . I left without buying anything

Frequently Asked Questions About El Pollo Loco

What are the operating hours for El Pollo Loco in North Hollywood?

El Pollo Loco is open Monday to Friday from 10:00 AM to 9:00 PM, and Saturday and Sunday from 11:00 AM to 9:00 PM.

Does El Pollo Loco North Hollywood offer delivery services?

Yes, El Pollo Loco offers delivery services for customer convenience.