Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hollywood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,019 reviews
5 stars
476
4 stars
191
3 stars
130
2 stars
61
1 star
161
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted extremely dirty conditions in the restaurant, including bathrooms and dining areas.
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Freshness
Several reviews mentioned that the food was not fresh, with complaints about overcooked or stale items.
Management Issues
There were complaints about ineffective management and lack of response to customer concerns.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
- JBJeff Brown5 days ago1.0The chicken was 3 weeks old.
- FDfrank DominguezNov 11, 20253.0It just seems like the chicken is getting smaller and prices are going up but the chicken still good
- EBEduardo Orbe BustamanteOct 28, 20251.0Food was clearly not fresh, chips were like rocks, dressings and sauces tasted really bad, bathroom was extremely dirty
- TFTyler FitzgeraldOct 22, 20251.0One the worst locations in the Los Angeles area. Everytime I got there service takes forever and orders are always wrong.
- ALAnna lainoOct 21, 20251.0Shame on this restaurant I call sanitation department, I walked in and it was so filthy and dirty I hade to walk out!! Employees just standing around doing nothing. They should be able to give you a D grade please people don’t buy here to many bad reviews and the owners don’t care…
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in North Hollywood?
El Pollo Loco in North Hollywood is open daily from 9:30 AM to 11:30 PM.
Where is El Pollo Loco located?
It is located at 6400 Lankershim Blvd, North Hollywood, CA 91606, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order from El Pollo Loco using their app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or via their online ordering link.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi for its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for customer convenience.
What nearby restaurant options are there around El Pollo Loco?
Nearby dining options include Wienerschnitzel (hot dog restaurant), BlaqHaus NoHo (southern and Asian cuisine), Golden Palace (Chinese restaurant), Philadelphia Steak & Hoagie (steakhouse and burger restaurant), FM Station Live (Mexican restaurant and dance club), and Tacos El Venado (Mexican taco restaurant).
Are there any nearby places to visit for coffee or desserts before or after dining at El Pollo Loco?
Yes, you can visit Froffee-The Blended Frozen Coffee for coffee and smoothies, and The BreakUp Bakery for sweets and cupcakes, both located near El Pollo Loco.
What other services are available near El Pollo Loco that customers might find useful?
Nearby services include furniture stores like Los Vega Furniture and Wallboard Supply, health and counseling at Renewal Health Group, and automotive services such as Ben's Auto Parts and East Valley Towing. This makes it convenient for errands alongside dining.