Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hollywood,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,024 reviews
5 stars
478
4 stars
191
3 stars
131
2 stars
62
1 star
162
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food freshness, including overcooked and stale items, while some praised the chicken as amazing.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.
- TVtania Velazquez2 days ago2.0Chipotle quesadilla. NOT!!! No cheese or chipotle sause. Chicken was very dry Guacomole is like a day old. They were just trying to get rid of it. They put a lot of beans and bean juice. Very little rice and chicken and no street corn flavor very disappointing.
- DJDavid JosephDec 25, 20255.0Service was great and the food was excellent as always.
- JRJenni RivasNov 26, 20251.0Pondre una foto ..esto vale casi $13 .. y no les lo que cuesta es como lo hacen..con poca lechuga y el agucate podrido..creo que nos merecemos comida mas fresca #PolloLoco @PolloLoco que barbaros...
- WSWanda ScottNov 25, 20255.0The chicken was amazing. I love the way that it was prepared the staff that assisted us, however wasn’t too pleasant. I asked for a specific item and was given another item instead of the one that I ordered that was pretty frustrating, but for the most part, the chicken was good
- RLRobyn LewisNov 23, 20253.0They didn't have the one thing I went there for which was the tortilla soup. How in the heck is that possible at 7:41pm?
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in North Hollywood?
El Pollo Loco in North Hollywood is open daily from 9:30 AM to 11:30 PM.
Where is El Pollo Loco located?
It is located at 6400 Lankershim Blvd, North Hollywood, CA 91606, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order from El Pollo Loco using their app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or via their online ordering link.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi for its customers.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for customer convenience.
What nearby restaurant options are there around El Pollo Loco?
Nearby dining options include Wienerschnitzel (hot dog restaurant), BlaqHaus NoHo (southern and Asian cuisine), Golden Palace (Chinese restaurant), Philadelphia Steak & Hoagie (steakhouse and burger restaurant), FM Station Live (Mexican restaurant and dance club), and Tacos El Venado (Mexican taco restaurant).
Are there any nearby places to visit for coffee or desserts before or after dining at El Pollo Loco?
Yes, you can visit Froffee-The Blended Frozen Coffee for coffee and smoothies, and The BreakUp Bakery for sweets and cupcakes, both located near El Pollo Loco.
What other services are available near El Pollo Loco that customers might find useful?
Nearby services include furniture stores like Los Vega Furniture and Wallboard Supply, health and counseling at Renewal Health Group, and automotive services such as Ben's Auto Parts and East Valley Towing. This makes it convenient for errands alongside dining.