Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,412 reviews
5 stars
642
4 stars
284
3 stars
195
2 stars
81
1 star
210
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including unhelpful staff, long wait times, and incorrect orders.
Cleanliness
Customers reported unsanitary conditions in the dining area and restrooms, with some noting a strong unpleasant odor.
Food Quality
While some customers enjoyed the food, many complained about cold or poorly prepared items, as well as issues with portion sizes and pricing.
Kiosk Issues
The new kiosk ordering system received mixed feedback, with some customers finding it confusing and leading to delays.
Atmosphere
Several reviews mentioned discomfort due to lack of air conditioning and overall poor dining conditions.
- AIAqua Biz Inc.Dec 26, 20251.0Employees are careless, i asked for ranch and they said: “we dont carry ranch” I asked him whay other sauces fo you huys carry, he ignored me and gave me my change. Mcmarro definitely let me down.
- CBCyn BrownDec 24, 20251.0Pulled up and waited for 10 minutes thinking they were maybe making fresh fries, but NOPE. Garbage cold fries and cold burger. (Everyone had to pull ahead and park and wait). I think they're waiting for the food to get cold and soggy. AND P.S. the link below for Leo that the owner put in his feedback is not even a real link! 🤣 I can not believe this is a franchised location.. the owner should be mortified. I worked at a franchised McDonald's in high school and the owners standards for hiring and performance were VERY high. I guess I'm living in the past, man! THE "OWNER" SENT A BAD LINK "so they can help"..🤣🤣🤣
- RARoque AyestasDec 17, 20251.0Horrible service never again
- AMAngelo MaldonadoDec 12, 20251.0They won’t take your order just don’t bother going here. They won’t try to help you out. Especially the mangers
- LFLeo FrialNov 29, 20252.0Not the McDonald's I knew. Ray kroc would not appreciate the changes. No menu board, no crew to greet you and help. Kiosk is not for everyone. I try my best to stay away unless I'm really hungry.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 9860 North Sepulveda Blvd?
McDonald's is open from 5:00 AM to midnight from Monday to Saturday, and from 6:00 AM to midnight on Sunday.
During what hours is the drive-thru service available at this McDonald's location?
The drive-thru operates from 5:00 AM to midnight Monday through Saturday, and from 6:00 AM to midnight on Sunday.
What delivery options does McDonald's offer at this North Hills location?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or through a mobile app?
Yes, you can order McDonald's via their official website, the McDonald's app available on iOS and Android, or through their online ordering links.
What payment methods are accepted at this McDonald's?
The McDonald's location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru available for customers.
Which nearby places can I visit near McDonald's on North Sepulveda Blvd?
Nearby places include Denny's Car Wash, UPS Access Point location, CVS Pharmacy, Redbox rental kiosks, and local restaurants like Teacoffhut and Eric's Tacos Al Vapor.
Are there any nearby automotive services when visiting McDonald's?
Yes, nearby automotive services include Denny's Car Wash and C&C Tires for tire repair and automotive parts.
Where can I find pharmacies or health-related services near this McDonald's?
You can visit CVS Pharmacy or CVS Beauty nearby for pharmacy and beauty needs, and the CV Sheraton Nursing and Rehabilitation Center for health services.
Are there any nearby entertainment or cultural venues close to McDonald's?
Yes, nearby entertainment venues include Everrok Records, a music production and comedy club, and several churches like Chapel of the Cross Lutheran and Christ the Redeemer Church.