Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,144 reviews
5 stars
501
4 stars
252
3 stars
168
2 stars
66
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their friendliness, while others, particularly managers, receive criticism for rudeness and poor attitude.
Order Accuracy
Many customers reported issues with incomplete orders and incorrect items, leading to frustration and dissatisfaction.
Wait Times
Numerous reviews mention long wait times for orders, both in the drive-thru and inside the restaurant, contributing to a negative experience.
Food Quality
There are complaints about food quality, including cold or reheated items, and inconsistent preparation.
Cleanliness
Several customers noted unsanitary conditions, particularly in restrooms, which detracted from their overall experience.
- IIIsmaelNov 6, 20254.0They have $2.99 Big Mac's on Monday
- JTJose A De La TorreNov 4, 20255.0Is real clean
- ISIvan SotoOct 30, 20255.0McDonald's, 16908 Parthenia. Good customer service from Roberto and staff, nice and friendly (smiles). Thanks so much.
- EEEmiliano EnriquezSep 10, 20251.0Mediocre service, they constantly don’t give you your whole order so always check before leaving. They lie about their ice cream machine not working religiously. Will be making the longer drive to a different location due to staff incompetence
- RPRichard PAug 11, 20251.0$2.61 for a small cup of water 😐
Frequently Asked Questions About McDonald's
What are the regular business hours of this McDonald's location in North Hills?
This McDonald's is open from 4:30 AM to 11:00 PM every day of the week.
What are the delivery hours for this McDonald's?
Delivery is available daily from 4:30 AM to 11:45 PM, except on Fridays and Saturdays when it extends until 12:45 AM.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, the drive-thru is open daily from 4:30 AM to midnight, and extends until 1:00 AM on Fridays and Saturdays.
Can I order McDonald's delivery through a mobile app?
Yes, you can order delivery from this McDonald's using the McDonald's app available on iOS and Android devices.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any contactless delivery options?
Yes, they provide no-contact delivery along with same-day delivery services.
Are there any fitness centers near this McDonald's?
Yes, Planet Fitness is nearby and can be a great place to work out before or after enjoying a meal.
What other dining options are close to this McDonald's in North Hills?
Nearby dining options include Cha Cha Chicken for Caribbean food, Enjoy Bowl Northridge for Asian cuisine, and My Sushi Style for sushi lovers.
Where can I find nearby professional services around this McDonald's?
Several professional services near this McDonald's include David Ellis - State Farm Agent for insurance, The King Law Firm for legal services, and Nexem Staffing for employment needs.
Does this McDonald's offer any loyalty or rewards programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.