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McDonald's

3.8
(1155 reviews)

Business Details

16908 Parthenia St, North Hills, CA
91343, United States
(818) 894-5554
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16908 Parthenia St, North Hills, CA
91343, United States

Hours

Reviews

3.8
1,155 reviews
5 stars
507
4 stars
253
3 stars
168
2 stars
66
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned issues with food quality, such as cold or reheated items and incorrect orders.

Cleanliness

Some customers noted cleanliness issues, particularly in restrooms and dining areas.

Customer Experience

While some staff were praised for their friendliness, overall customer experience was marred by inconsistent service and management issues.
  • MB
    Mark Bell
    3 days ago
    5.0
    One of my favorite Drive-Thrus at McDonald's
  • EE
    Elteo
    Feb 1, 2026
    4.0
    No Ketchup in my order
  • PX
    Peter Xaymountry
    Dec 28, 2025
    5.0
    I stopped by this McDonald's tonight to pick up my mobile order since I was in the area. I placed my other through the McDonald's app and also used one of the current deal on my order. I used the get any size drinks and you can get an size fries. I also got the ten piece chicken nuggets. For my drink I got a coke and asked for light ice. I went with the large size fries and asked for ketchup packets. I chose counter pickup since I thought the drive thru would be busy. I found parking easily in the plaza this McDonald is in and the drive thru was not busy. I told the person working the counter that is was there for my mobile order and he said they were just waiting on the fries. This place still has the self serve soda machine. So I got my own drink. The fries were freshly made and was good. The chicken nuggets were good as well. They give me all the sauce I asked for and also a bag to place my order in which they didn't charge me for
  • OH
    Oscar Hinojosa
    Dec 27, 2025
    1.0
    Trying to go digital with the kiosks is a terrible idea, teaching staff to ignore customers
  • PG
    Pyreena Grando
    Dec 15, 2025
    1.0
    This one SUCKS SO BAD. They have EVERYONE pull over, don't tell you why, then 10 minutes later they come out with OLD COLD FRIES AND COLD BURGERS!! THAT MAKES NO SENSE... I think they wait for the food to get cold then bring it out to you.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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