Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
816 reviews
5 stars
463
4 stars
166
3 stars
83
2 stars
37
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent service experiences.
Food Quality
The food received positive remarks for being delicious and fresh, although some noted inconsistencies in portion sizes and quality.
Cleanliness Issues
Several reviews pointed out cleanliness problems, particularly in the dining area and restrooms, with some describing the location as dirty.
Order Accuracy
While many customers reported quick service and accurate orders, there were instances of incorrect orders and missing items.
Atmosphere
The atmosphere was described as welcoming by some, but others noted issues with noise and cleanliness that detracted from the dining experience.
- ASAmerico Sanchez2 days ago5.0I love this location. Nice staff and only place I always get fresh chicken
- SFSteven FloresNov 9, 20255.0Very good food
- DHDora HernandezOct 13, 20255.0Great customer service, very friendly staff amazing food
- MRMr RSep 26, 20255.0Nice quiet el Pollo loco
- AHAgronskey HooperAug 14, 20255.0I went here several years ago, as I have a long time Friend who lives nearby, before I moved out of State, and I thought it was AWESOME. The parking lot is a mess, as are postage stamp sized shopping centers throughout Los Angeles. The location was busy, though the professional staff served us quickly. Also the 'Goodie Bar' was well stocked. I enjoyed my visit tremendously.
Frequently Asked Questions About El Pollo Loco
What are the operating hours for El Pollo Loco in North Hills, CA?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM and Sunday from 10:00 AM to 9:30 PM.
Where is El Pollo Loco located in North Hills?
El Pollo Loco is located at 9522 Sepulveda Blvd, North Hills, CA 91343, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or online via their menu website.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa for payments.
What type of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican food, focusing on fire-grilled chicken and authentic Mexican entrees.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi to customers.
What nearby restaurants can I visit in the North Hills area?
Nearby restaurants include Subway for sandwiches, Manila Sunset for Filipino cuisine, and Taqueria Los Tres Hermanos for additional Mexican food options.
Are there any fitness or martial arts centers near El Pollo Loco?
Yes, Dragon and Crane Dojo, a martial arts and meditation center, is located near El Pollo Loco for those interested in fitness and wellness activities.
What convenience stores or services are close to El Pollo Loco for added convenience?
7-Eleven convenience store and Western Union money transfer services are nearby, offering easy access to essentials before or after dining.