El Pollo Loco

4.1
820 reviews
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Business Details

9522 Sepulveda Blvd, North Hills, CA
91343, United States
(818) 891-8383
https://restaurants.elpolloloco.com/ca/north-hills/9522-sepulveda-blvd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9522 Sepulveda Blvd, North Hills, CA
91343, United States

Hours

Reviews

4.1
820 reviews
5 stars
464
4 stars
166
3 stars
84
2 stars
37
1 star
69

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the chicken for being flavorful and juicy, although some noted inconsistencies in portion sizes and quality.

Customer Service

While many reviews highlighted friendly and helpful staff, there were significant complaints about poor service and unprofessional behavior from some employees.

Cleanliness

Several customers reported issues with cleanliness, particularly in the dining area and restrooms, contrasting with a few mentions of well-maintained conditions.

Order Accuracy

There were mixed experiences regarding order accuracy, with some customers receiving incorrect orders while others noted that their orders were handled correctly.
  • GF
    Gaben Ferrer
    Dec 31, 2025
    1.0
    Forgot our mashed potatoes and gravy. It's good we checked before leaving.
  • AM
    Andrew Miranda
    Dec 24, 2025
    5.0
    The chicken at this location is toppppp notch, always flavorful, always juicy, always a convenient place for take out. Coupling the chicken with the green salsa, uuuufffff mad good!
  • AB
    Ana Barrientos
    Dec 10, 2025
    1.0
    La cajera no me Quiso atender por estar platicando con la otra Compañera de trabajo y me Mando àl Quiosko hacer mi orden otras personas lo estaban ocupando y yo queria Que me atendiera y no quiso . Esto fue a las 12 del media dia de hoy miercoles 10 de diciembre. Esta muchacha si no quiere trabajar Que se busque otro trabajo y los manager deverian poner mas atencion a Este comentario 😡
  • ZR
    Zachary Rukavina
    Dec 9, 2025
    3.0
    Thay stop talking to you and make you order for yourself and I just want to tell them what I want not sit in a line to type my order and then what's to get my food no customer interaction just a screen I'm better off not going and just ordering online. No i just won't be going back
  • AS
    Americo Sanchez
    Nov 22, 2025
    5.0
    I love this location. Nice staff and only place I always get fresh chicken
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Frequently Asked Questions About El Pollo Loco

What are the operating hours for El Pollo Loco in North Hills, CA?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM and Sunday from 10:00 AM to 9:30 PM.

Where is El Pollo Loco located in North Hills?

El Pollo Loco is located at 9522 Sepulveda Blvd, North Hills, CA 91343, USA.