Brand Certified
El Pollo Loco
4.1(824 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
9522 Sepulveda Blvd, North Hills, CA
91343, United States
Certified by El Pollo Loco • Mar 01, 2026
(818) 891-8383
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/north-hills/9522-sepulveda-blvd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
824 reviews
5 stars
467
4 stars
167
3 stars
83
2 stars
37
1 star
70
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising the chicken as flavorful and juicy, while others complained about overcooked or burnt chicken and insufficient toppings.
Customer Service
Feedback on customer service was mixed; some praised friendly and helpful staff, while others reported rude behavior and poor service experiences.
Cleanliness
Many reviews highlighted cleanliness issues, particularly in the dining area and restrooms, with several customers expressing disappointment over dirty tables and facilities.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
- RBRebecca Buehler1 day ago5.0Good food nice staff friendly service
- C4cats 4lifeFeb 16, 20261.0HORRIBLE. I absolutely hated this. They always mistake every single time, the chicken is always overcooked and dry: it's absolutely a catastrophe. And the salad, they don't even put that much dressing necessary, infact sometimes they don't put it at all. I have to check in my order bag since sometimes they forget things.
- GFGaben FerrerDec 31, 20251.0Forgot our mashed potatoes and gravy. It's good we checked before leaving.
- AMAndrew MirandaDec 24, 20255.0The chicken at this location is toppppp notch, always flavorful, always juicy, always a convenient place for take out. Coupling the chicken with the green salsa, uuuufffff mad good!
- ABAna BarrientosDec 10, 20251.0La cajera no me Quiso atender por estar platicando con la otra Compañera de trabajo y me Mando àl Quiosko hacer mi orden otras personas lo estaban ocupando y yo queria Que me atendiera y no quiso . Esto fue a las 12 del media dia de hoy miercoles 10 de diciembre. Esta muchacha si no quiere trabajar Que se busque otro trabajo y los manager deverian poner mas atencion a Este comentario 😡
Brand Certified Facts from El Pollo Loco
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