Wendy's

Reviews

• UE

  Ultra ego

  Nov 11, 2025
  1.0
  I am writing to report an extremely disappointing and unprofessional customer service experience that occurred at your location on 11/11 around 12 - 12:30 The employee who took and processed our order exhibited a consistently rude and dismissive demeanor throughout the entire transaction. This poor behavior was not only directed at me but was also witnessed by my young children, which reflects poorly on the environment your company maintains. The service issues began with the required sauces. Our order, which included items that come with ranch, was placed but did not include any ranch packets in the bag. When I pointed this out and requested the missing ranch, the employee then attempted to charge me for "extra" packets, despite the fact that the included sauce had not been provided. This demonstrated either poor product knowledge or an attempt to overcharge. The lack of basic courtesy continued when the ranch was finally retrieved. While my hands were clearly ready to accept the items, the employee deliberately placed the packets down on the counter and stepped back, avoiding direct interaction. This passive-aggressive behavior was unnecessary and unprofessional, concluding what was already a very negative experience. A fast-food environment should maintain a basic level of courtesy and efficiency. Having employees who are visibly rude and unprofessional detracts significantly from the brand experience. I request that this incident be reviewed and that staff receive necessary training on customer interaction and policy regarding included sauces.
• DN

  Dixie Normous

  Oct 11, 2025
  1.0
  Terrible place, nothing fresh, my dog wouldn’t even eat the crappy burger I waited 20 minutes for Don’t ever eat here this place should be shut down
• GG

  gabriel

  Sep 24, 2025
  1.0
  Im only giving this review as bad service because the night female manager made me feel uncomfortable. Horrible customer service. Ignored what i was saying and just wanted to get the order over with. I most likely wont be returning here again, which sucks because I'm a regular thats well known in their business. The day staff is perfect, but if this lady ever wants to move up in rank, she needs to understand the difference between fake and genuine customer service. Something that should have happened before reaching manger position. Nipomo ca location.
• PD

  phyllis dobbs

  Sep 3, 2025
  4.0
  Do I love spending less money yes
• CB

  Choom Barra

  Aug 11, 2025
  1.0
  My order was supposed to come with 12 ranch’s, instead I received 12 BBQ packs. On top of that one the meals I ordered only came with 3 nuggets instead of 4. This screw up makes the order a waste of money. Your money is better spent at other fast food places here in Nipomo.

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