Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some employees praised for their friendliness and efficiency, while others received complaints for rudeness and poor handling of orders.
Food Consistency
Food quality is inconsistent, with reports of cold, overcooked, or incorrect orders, leading to customer dissatisfaction.
Drive-Thru Efficiency
The drive-thru service is generally noted for being quick and efficient, although there are occasional delays reported.
Cleanliness
The cleanliness of the restaurant is mixed; while some customers found it clean, others reported dirty bathrooms and unsanitary conditions.
Ordering Process
The use of kiosks for ordering has been criticized for being inconvenient, especially for older customers, and has led to confusion and delays.
MS
machelle sauceda
3 days ago
2.0
It was ridiculous it said the order was ready 5 minutes before it was and there was three guys waiting and I was they ignored us and I was the one that told them to go maybe go on the kiosk for the app and then when they gave me the food they ignored the customers so unprofessional
MR
Matias rodriguez
Nov 15, 2025
5.0
Very good service and fast
MB
marco barajas
Oct 7, 2025
4.0
I like all ways the señl good food and close of freeway 101