Located in the heart of Fashion Island, Scratch Bakery is a culinary destination where the foundations of fine baking meet fresh, inspired flavor. Every item is made from scratch using premium ingredients and expert technique—showcasing the craftsmanship behind artisan breads, seasonal pastries, and custom cakes. Our thoughtfully curated menu also features savory breakfast sandwiches, crisp salads, and signature melts—all served on our house-made bread. Whether you’re joining us for a morning treat or a leisurely lunch, expect elevated flavors, warm hospitality, and a vibrant experience rooted in the artistry of baking.
Located across from Neiman Marcus, next to R&D Kitchen in Fashion Island.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.