Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newport Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
698 reviews
5 stars
401
4 stars
158
3 stars
70
2 stars
19
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and flavorful, particularly highlighting items like the chicken burritos and salads.
Service Issues
Several reviews noted poor customer service experiences, particularly with staff being rude or unhelpful, especially regarding kiosk ordering.
Cleanliness
The cleanliness of the restaurant was mentioned positively, with some customers appreciating the tidy environment, while others noted dirty tables.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and smaller portion sizes compared to previous visits.
Staff Friendliness
Many reviews highlighted the friendliness and helpfulness of the staff, particularly mentioning specific employees who provided excellent service.
- JJJoe Jimenez6 days ago5.0Always great!!
- CCColinDec 28, 20255.0Honestly, I don't know why I was sleeping on El Polo Loco! Some of the best and healthiest fast-food around that's also affordable. This place is happening during the week, lots of people getting lunch! Occasionally the drive-thru line spills out onto Bristol St but it's well-staffed and they get you through.
- CCC.E.Dec 11, 20251.0Kiosk only ordering, 5 people on their phones in the back. I don’t want to use a Kiosk. I hate that stuff so much can’t ask about the item, can’t add or remove stuff, hate it.
- SRSergio RamosDec 10, 20253.0The food is okay the customer service sucks they push you onto using the kiosk they will not help you they get mad if you ask for help and then on the kiosk you can't ask for stuff on the side that you don't want on your order
- SDSamantha DarellaSep 22, 20252.0Drove up and barely found the restaurant. The sign was dark and the drive thru menu and surrounding area was dark. Mentioned it while getting my order and they turned the outside lights on. My chicken guacamole burrito did not taste right so stopped eating it midway through. First bad experience at a pollo loco chain. Very disappointing..
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Newport Beach?
El Pollo Loco in Newport Beach is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sundays from 10:00 AM to 9:00 PM.
Does El Pollo Loco in Newport Beach offer delivery services?
Yes, El Pollo Loco offers delivery services at its Newport Beach location.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards as payment methods.
Where is the El Pollo Loco located in Newport Beach?
It is located at 2232 SE Bristol St, Newport Beach, CA 92660, United States.
How can I order food from El Pollo Loco for pickup or delivery?
You can order online using their official ordering site at https://order.elpolloloco.com/menu/s-bristol-st-sw-cypress-st or through the El Pollo Loco mobile app available on the Apple App Store.
Does El Pollo Loco provide catering and have a drive-through service?
Yes, El Pollo Loco in Newport Beach offers catering services and also has a drive-through for customer convenience.
What other dining options are near El Pollo Loco in Newport Beach?
Nearby dining options include Flower Child (a health food and vegetarian restaurant), Sgt. Pepperoni's Pizza Store, Ribbro BBQ, KSK Poke & Boba, Burger King, and Starbucks.
Are there any car rental services close to El Pollo Loco?
Yes, Exotic Car Collection by Enterprise and Orange County Van Rentals are car rental agencies located close to El Pollo Loco, useful for travel needs.
Which health and therapy centers can I find near El Pollo Loco?
Nearby health centers include NewSport Physical Therapy, Movement First, Cami, CMT massage therapy, and NakedMD Med Spa Newport Beach.
Can I find beauty and personal care services near El Pollo Loco?
Yes, there are several beauty salons and spas nearby including PRESS Men's Hair, Salon Da Vinci, browstudioway, Space Products USA, and Redefyne MD Aesthetics.