El Pollo Loco

4.2
698 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newport Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2232 SE Bristol St, Newport Beach, CA
92660, United States

Hours

Reviews

4.2
698 reviews
5 stars
401
4 stars
158
3 stars
70
2 stars
19
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being delicious and flavorful, particularly highlighting items like the chicken burritos and salads.

Service Issues

Several reviews noted poor customer service experiences, particularly with staff being rude or unhelpful, especially regarding kiosk ordering.

Cleanliness

The cleanliness of the restaurant was mentioned positively, with some customers appreciating the tidy environment, while others noted dirty tables.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices and smaller portion sizes compared to previous visits.

Staff Friendliness

Many reviews highlighted the friendliness and helpfulness of the staff, particularly mentioning specific employees who provided excellent service.
  • JJ
    Joe Jimenez
    6 days ago
    5.0
    Always great!!
  • CC
    Colin
    Dec 28, 2025
    5.0
    Honestly, I don't know why I was sleeping on El Polo Loco! Some of the best and healthiest fast-food around that's also affordable. This place is happening during the week, lots of people getting lunch! Occasionally the drive-thru line spills out onto Bristol St but it's well-staffed and they get you through.
  • CC
    C.E.
    Dec 11, 2025
    1.0
    Kiosk only ordering, 5 people on their phones in the back. I don’t want to use a Kiosk. I hate that stuff so much can’t ask about the item, can’t add or remove stuff, hate it.
  • SR
    Sergio Ramos
    Dec 10, 2025
    3.0
    The food is okay the customer service sucks they push you onto using the kiosk they will not help you they get mad if you ask for help and then on the kiosk you can't ask for stuff on the side that you don't want on your order
  • SD
    Samantha Darella
    Sep 22, 2025
    2.0
    Drove up and barely found the restaurant. The sign was dark and the drive thru menu and surrounding area was dark. Mentioned it while getting my order and they turned the outside lights on. My chicken guacamole burrito did not taste right so stopped eating it midway through. First bad experience at a pollo loco chain. Very disappointing..

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Newport Beach?

El Pollo Loco in Newport Beach is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sundays from 10:00 AM to 9:00 PM.

Does El Pollo Loco in Newport Beach offer delivery services?

Yes, El Pollo Loco offers delivery services at its Newport Beach location.