Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle The Bluffs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
271 reviews
5 stars
139
4 stars
44
3 stars
20
2 stars
16
1 star
52
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, often feeling that they did not receive value for their money.
Customer Service
Customer service experiences varied widely, with numerous complaints about rudeness and unprofessional behavior from staff.
Food Quality
While some customers praised the freshness and taste of the food, others noted issues with saltiness and inconsistency in quality.
Cleanliness
The restaurant was generally described as clean, but there were concerns about hygiene practices among some employees.
Order Accuracy
Several reviews highlighted problems with order accuracy, including incorrect items and inadequate responses to complaints.
- IKIurii KononovSep 13, 20251.0This was the biggest disappointment. I had visited many similar places before, but this Chipotle was the worst. They didn't have beef, the portions were very small and also tasteless. And on top of that, the cashier was quite rude.
- RARichard AcevesSep 2, 20251.0Waited in an empty line 3-5min with people all around working but not paying attention. The burrito was horribly rolled and less than 1min it’s extremely soggy and have to eat it like a bowl.
- DADevoney AmbergAug 28, 20251.0Can’t get ANYONE on the phone here. No way to communicate about orders or anything. Won’t be going to a chipotle for a while due to them not running their businesses well at all. Very disappointing to not be able to cancel /modify an order placed accidentally at the wrong pickup time. No help in store with fixing this issue either as it would “take money away from them”.
- SWSam WiseAug 13, 20251.0They don’t let you in at 10.26 because they open at 10.30 but they also open at 10.35. The food wasn’t too good. Also chipotle charges you too much for a bowl. Not worth the price/taste. Employees were not polite or welcoming too. It was a disappointing experience for me. Apparently my last visit to any chipotle restaurant for a while.
- ARArturo Carmona RodríguezAug 4, 20252.0I come from Los Angeles and I think this area is nice and quiet and maybe that's why they take advantage of the fact that people don't tend to complain, but they serve very little food. It's even embarrassing just to look at how little they put in when I've eaten in many other stores that serve balanced portion. I don't know if it's something different with each employee or if their manager tells them that, but what a disappointment this store zzz…
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at The Bluffs in Newport Beach?
Chipotle at The Bluffs is open every day from 10:30 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Newport Beach?
Chipotle is located at 1322 Bison Ave, in the right-hand corner of The Bluffs Shopping Center in Newport Beach, CA 92660.
Does Chipotle at The Bluffs offer pickup or delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill at The Bluffs?
You can order online through their website https://order.chipotle.com/ or their app available on the Apple App Store.
What kind of food does Chipotle Mexican Grill serve at The Bluffs?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
Is Chipotle Mexican Grill at The Bluffs LGBTQ friendly?
Yes, the location welcomes LGBTQ customers and promotes an inclusive environment.
What are some nearby dining options around Chipotle Mexican Grill at The Bluffs?
Nearby restaurants include Nick The Greek (Greek and Arabian cuisine), Jersey Mike's Subs (sandwiches), and Johnny's Real New York Pizza.
Are there any nearby coffee shops to visit before or after dining at Chipotle?
Yes, nearby coffee spots include Qwench juice bar, DRNK Coffee + Tea, and The Coffee Bean & Tea Leaf located around The Bluffs Shopping Center.
What nearby services and amenities are available near Chipotle at The Bluffs?
You can find services like 18|8 Fine Men's Salons, Massage Heights spa, and Image Dental close to Chipotle for added convenience.
How can I contact Chipotle Mexican Grill at The Bluffs for inquiries or catering?
You can reach them by phone at +1 949-219-0717 or via email at ca.1441.thebluffs@chipotle.com for catering and other inquiries.