While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newport Beach,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
hate coming to this pollo loco in the nights never chicken they always tell me chicken is gonna be a wait and it always ends up dry and nasty . Worst attitude from manager in charge and a girl with a pony tail on drive thru with her sarcasm. Change the workers , they look like they don’t even wanna work , even when I come inside they don’t help customers use the kisko they just push you to use it;even old folks . Service, and food quality has gone down .
JP
John Perone
Mar 27, 2026
5.0
Always the best experience here. The most attentive and kind staff
NN
Nicholas
Mar 27, 2026
5.0
Went late night to pick up a chicken bowl at drive thru, on the way out a truck entering the driveway off bristol randomly stopped and started backing up right in front of me forcing me to break suddenly ejecting said rice bowl all over my seat floor. Had to pull over and clean up for a bit then ran in to rebuy my bowl, Carolina didn't let me pay and the amazing back of house whipped up a brand new one before I could finish saying what happened. Night's saved thank you guys!
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Certified April 26, 2026Yext Knowledge Graph
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