El Pollo Loco

4.0
1392 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newhall,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
24805 Pico Canyon Rd, Newhall, CA
91381, United States

Hours

Reviews

4.0
1,392 reviews
5 stars
722
4 stars
311
3 stars
161
2 stars
71
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with many reports of rude staff and poor service, particularly at the drive-thru and front counter.

Food Quality

While many customers enjoy the food, there are frequent complaints about overcooked or poorly prepared items, including dry chicken and incorrect orders.

Cleanliness

Multiple reviews highlight issues with cleanliness, particularly in the bathrooms and dining area, which detracts from the overall experience.

Ordering Process

The reliance on self-service kiosks has frustrated some customers who prefer personal interaction, leading to confusion and dissatisfaction.

Positive Experiences

Despite the negatives, there are several positive reviews praising friendly staff, good food, and efficient service at certain times.
  • JJ
    José Benito Martínez Jr.
    Nov 10, 2025
    4.0
    They get the orders wrong about every other visit. I have to double check! Food is okay.
  • GH
    German Hernandez
    Oct 29, 2025
    5.0
    Great Service!!
  • JM
    Johnnie Merritt
    Oct 28, 2025
    5.0
    Always great food. Staff seemed to be in a bad mood, being very direct and no smiles
  • RJ
    Ricardo Jaime
    Oct 23, 2025
    2.0
    Horrible experience in the drive thru, I asked for something simple a two piece white meat chicken meal with two loco side salad with only 4 avocado salsas and one creamy cilantro dressing. They give me the wrong salsas, no beverage and don't even look at you or say anything at all. These girls need better customer service and if don't want to be there well get another job simple as that. Do your job right or don't do it all. I used to be a worker for pollo loco before when I was younger and no matter the job even if I hated it I would do my best period.
  • MR
    mario rojas
    Oct 18, 2025
    5.0
    Cashier was supervised and the chicken was tasty, prices are super fair for the great quality. Grilled chicken is healthier than a burger for the same price!

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Newhall, CA?

El Pollo Loco in Newhall is open Monday to Saturday from 9:30 AM to 10:30 PM, and on Sunday from 9:30 AM to 10:30 PM.

Does El Pollo Loco offer online ordering or a mobile app?

Yes, you can order online via their menu at https://order.elpolloloco.com/menu/pico-canyon-rd-old-rd or use their mobile app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437218.