Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newhall,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,392 reviews
5 stars
722
4 stars
311
3 stars
161
2 stars
71
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with many reports of rude staff and poor service, particularly at the drive-thru and front counter.
Food Quality
While many customers enjoy the food, there are frequent complaints about overcooked or poorly prepared items, including dry chicken and incorrect orders.
Cleanliness
Multiple reviews highlight issues with cleanliness, particularly in the bathrooms and dining area, which detracts from the overall experience.
Ordering Process
The reliance on self-service kiosks has frustrated some customers who prefer personal interaction, leading to confusion and dissatisfaction.
Positive Experiences
Despite the negatives, there are several positive reviews praising friendly staff, good food, and efficient service at certain times.
- JJJosé Benito Martínez Jr.Nov 10, 20254.0They get the orders wrong about every other visit. I have to double check! Food is okay.
- GHGerman HernandezOct 29, 20255.0Great Service!!
- JMJohnnie MerrittOct 28, 20255.0Always great food. Staff seemed to be in a bad mood, being very direct and no smiles
- RJRicardo JaimeOct 23, 20252.0Horrible experience in the drive thru, I asked for something simple a two piece white meat chicken meal with two loco side salad with only 4 avocado salsas and one creamy cilantro dressing. They give me the wrong salsas, no beverage and don't even look at you or say anything at all. These girls need better customer service and if don't want to be there well get another job simple as that. Do your job right or don't do it all. I used to be a worker for pollo loco before when I was younger and no matter the job even if I hated it I would do my best period.
- MRmario rojasOct 18, 20255.0Cashier was supervised and the chicken was tasty, prices are super fair for the great quality. Grilled chicken is healthier than a burger for the same price!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Newhall, CA?
El Pollo Loco in Newhall is open Monday to Saturday from 9:30 AM to 10:30 PM, and on Sunday from 9:30 AM to 10:30 PM.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/pico-canyon-rd-old-rd or use their mobile app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437218.
What types of food does El Pollo Loco serve?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken prepared using a secret marinade and offers handmade guacamole, salsas, and dressings. They focus on fresh, authentic flavors.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts payments via American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services or drive-through options?
Yes, El Pollo Loco offers catering services and has a drive-through available for your convenience.
Is free Wi-Fi available at El Pollo Loco in Newhall?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Which nearby breakfast spots can I visit before or after dining at El Pollo Loco?
Nearby breakfast options include IHOP and Denny's, both offering American-style breakfast and brunch. They are great places to start or end your day when visiting the El Pollo Loco area.
Are there any nearby gas stations close to El Pollo Loco?
Yes, several gas stations including ARCO, Mobil, Shell, Exxon & Mobil Stations, and ampm convenience stores are located nearby for your fueling needs.
Can I find other fast food Mexican restaurants near El Pollo Loco?
Yes, Green Burrito and Taco Bell are nearby fast food Mexican restaurants where you can enjoy similar cuisine.
What nearby services are available if I need real estate or legal assistance while visiting El Pollo Loco?
Nearby services include Jim Doty at The DotyTeam and Dana Pope Realtor for real estate needs, as well as Odom Law Group for legal services including wills, trusts, and probate.