Brand Certified
El Pollo Loco
4.0(1404 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
24805 Pico Canyon Rd, Newhall, CA
91381, United States
Certified by El Pollo Loco • Mar 01, 2026
(661) 222-7150
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/newhall/24805-pico-canyon-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newhall,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
1,404 reviews
5 stars
731
4 stars
311
3 stars
161
2 stars
71
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being delicious and well-prepared, particularly the chicken, though some reported issues with overcooked or burnt items.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, many others reported rude behavior and poor service, especially at the drive-thru and during in-person orders.
Cleanliness
Several reviews highlighted cleanliness issues, particularly with the bathrooms and dining area, indicating a need for better maintenance.
Order Accuracy
Customers frequently mentioned problems with order accuracy, including missing items and incorrect orders, leading to frustration.
Service Speed
There were complaints about long wait times for food, especially for online orders, with some customers feeling that drive-thru orders were prioritized over dine-in.
- OSO S6 days ago1.0Waiter over 30mins because I ordered online. Possibly because I ordered chicken breast and shrimp. Not sure what my big mistake or offense was, but they made me wait. I asked to speak with a sup and I get a 20ish year old cook that didnt know anything; who his sup was, a ph number , nothing. The food was good and the place has been remodeled, I was glad to see. Staff were polite, besides making me wait and not knowing anything. Seems like they were giving the drive thru preference so that may get you thru quicker.
- 2L2bearbear Tom LimFeb 14, 20265.0For lunch, we planned for a stopover at El Pollo Loco because Tom wanted to try out the fire-grilled, citrus marinated chicken here and compare them to the roasted chicken in Peru. This morning, after a 45 minutes drive, we arrived at El Pollo Loco (Pico Canyon Newhall) at 1145. We ordered the half chicken combo (4 pieces of chicken) with coleslaw, broccoli, tortillas and a large drink for $17.55 inclusive of taxes We must say that the chicken was well-marinated and really tasted. You could taste the smokey, flame-grilled flavours as you bite into the chicken... For the full review and details of our 5 months Round The World RTW travels, visit 2bearbear today!
- LPLilly PFeb 7, 20261.0We went to the drive-through the guy wasn't friendly and the food has really gone downhill.
- RBRobin BrennenJan 22, 20265.0Yumm!
- AMAnoosh MegerianDec 26, 20255.0We took out a family package . The food was delicious and service was fast.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Newhall, CA?
El Pollo Loco in Newhall is open Monday to Saturday from 9:30 AM to 10:30 PM, and on Sunday from 9:30 AM to 10:30 PM.
Does El Pollo Loco offer online ordering or a mobile app?
Yes, you can order online via their menu at https://order.elpolloloco.com/menu/pico-canyon-rd-old-rd or use their mobile app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437218.
What types of food does El Pollo Loco serve?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken prepared using a secret marinade and offers handmade guacamole, salsas, and dressings. They focus on fresh, authentic flavors.
Which payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts payments via American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services or drive-through options?
Yes, El Pollo Loco offers catering services and has a drive-through available for your convenience.
Is free Wi-Fi available at El Pollo Loco in Newhall?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Which nearby breakfast spots can I visit before or after dining at El Pollo Loco?
Nearby breakfast options include IHOP and Denny's, both offering American-style breakfast and brunch. They are great places to start or end your day when visiting the El Pollo Loco area.
Are there any nearby gas stations close to El Pollo Loco?
Yes, several gas stations including ARCO, Mobil, Shell, Exxon & Mobil Stations, and ampm convenience stores are located nearby for your fueling needs.
Can I find other fast food Mexican restaurants near El Pollo Loco?
Yes, Green Burrito and Taco Bell are nearby fast food Mexican restaurants where you can enjoy similar cuisine.
What nearby services are available if I need real estate or legal assistance while visiting El Pollo Loco?
Nearby services include Jim Doty at The DotyTeam and Dana Pope Realtor for real estate needs, as well as Odom Law Group for legal services including wills, trusts, and probate.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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