Brand Certified
El Pollo Loco
4.0(479 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
2750 Caminos Dos Rios, Newbury Park, CA
91320, United States
Certified by El Pollo Loco • Mar 01, 2026
(805) 480-9050
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/newbury-park/2750-caminos-dos-rios-3985
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Newbury Park, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
479 reviews
5 stars
244
4 stars
104
3 stars
50
2 stars
29
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food quality, with mentions of delicious chicken and fresh ingredients, although there were complaints about overcooked items and inconsistent preparation.
Service Issues
Several reviews highlighted poor service experiences, including incorrect orders, rude staff, and long wait times, indicating a need for better training and management.
Cleanliness
The cleanliness of the location received positive feedback, with many customers noting that the dining area was well-maintained and clean.
Customer Service
While some reviews praised friendly and helpful staff, others reported negative interactions, suggesting inconsistency in customer service quality.
- TJTony Johnson3 days ago5.0It isvery nice to have a fast food place that still give great service and great food.
- WDWilliam DeanJan 31, 20265.0I have a bunch of favorite Mexican restaurants I like to go to, the food's always excellent here, not my most favorite burrito but really close to it, but what's funny is just how damn Delicious they're pico de gallo is, actually better than my other favorite restaurants it's real consistent and it's always really good. I wish I could get their pico de gallo with my favorite burrito place in ventura.
- NNNHLJan 30, 20261.0Este pollo loco su calidad de comida está cayendo peor cada día el brócoli está malas condiciones y al personal se olvida poner lo que ordenas
- AKAlicia KinnimontJan 23, 20261.0Gave one star for food because the chicken was so over cooked and hard as if it was sitting since store opened- on street corn bowl and on tostado bowl not only over cooked and hard as well-but you gave more lettuce than any other item- I ordered a chicken tostado classic bowl all I got was a tostado lettuce bowl- I paid extra for extra cilantro lime dressing and didn’t receive it- atmosphere got one star because a) I got it to go and b) upon picking up there was no one in there eating anyway- I NOW KNOW WHY! Worst experience ever since new remodel should have taken my $27.42 and flushed it down the toilet! Staring to check this place off my list of PLACES to NOT EAT at! Very sad and disappointing!!
- CWClaude WJan 17, 20265.0The avocado salad is delicious.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Newbury Park, CA?
El Pollo Loco in Newbury Park is open daily from 9:00 AM to 10:00 PM.
Where is El Pollo Loco located in Newbury Park?
It is located at 2750 Caminos Dos Rios, Newbury Park, CA 91320, USA.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery service.
Can I order food from El Pollo Loco online?
Yes, you can order food online at https://order.elpolloloco.com/menu/ or through their app El Pollo Loco.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Newbury Park have free Wi-Fi?
Yes, El Pollo Loco offers free Wi-Fi to customers.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service.
Which nearby education centers are close to El Pollo Loco?
Kumon Math & Reading Center of Newbury Park and Mathnasium are nearby tutoring and education centers where families might bring their children before or after dining.
Are there any coffee shops near El Pollo Loco where customers can go after their meal?
Conejo Coffee, a coffee shop and cafe, is located nearby for customers who want to enjoy coffee or smoothies after visiting El Pollo Loco.
What healthcare services are available near El Pollo Loco?
Nearby healthcare options include Glen A. Fung D.D.S (dentist), Newbury Oaks Dental, Thriveworks Counseling & Psychiatry, Newbury Park Physical Therapy, and Rick Sears (chiropractor). Customers can easily combine visits for wellness and dining nearby.
Brand Certified Facts from El Pollo Loco
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