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McDonald's

3.5
(1,811 reviews)

Business Details

399 Main Street, Saint John, NB
E2K 1J3, Canada
(506) 634-2708
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
399 Main Street, Saint John, NB
E2K 1J3, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 399 Main Street in Saint John, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.5
1,811 reviews
5 stars
599
4 stars
432
3 stars
339
2 stars
148
1 star
293
  • C
    CP -
    Oct 2, 2026
    1.0
    Just awful customer service. From not knowing the happy meal toys, to forgetting the straw, napkins, ketchup, salt and pepper that was specifically asked for, a good lesson for businesses on what NOT to do. No wonder this company’s stock performance is failing. Terrible service to go along with sub-par food.
  • JJ
    J
    Sep 30, 2026
    1.0
    I a unbelievably disappointed, dissatisfied and down right angry. I took my family here. 3 happy meals 2 burgers . That took 30 minutes and I am not joking. 30 minutes. 50$. I PAID for extra pickes and they gave me exactly ONE extra. 25 minutes of waiting while hearing them joke around in the cook area and horseplay and I get two pickes. No refund. No sorry. No nothing. North end location. I am done with McDonald's.
  • JB
    Jamie Bright
    Sep 27, 2026
    1.0
    Service is painfully slow, everyone working there can barely speak English or understand it, they constantly forget to give you forks for the poutines and spoons for the mcflurrys, ordering curbside is almost pointless because they either messed up the order or forgot something
  • HT
    H T
    Sep 15, 2026
    1.0
    We've had many issues at this location recently. Slow service, wrong orders, issues accepting coupons, the list goes on. The last time we waited close to 20 minutes for a couple basic orders and they ended up leaving out the fries and the burgers were a mess inside. The store also doesn't offer refunds so if you're given a half empty bag of stuff you paid for, that's tough for you. We won't be going back to this location because the service is horrible.
  • _M
    _bianca Mills
    Sep 4, 2026
    1.0
    I had a disappointing experience at this location. I ordered a cold brew coffee, although I wasn’t familiar with the exact name of the drink on McDonald’s menu and later realized it was likely the Cloud Coffee. Instead, I was initially given an iced coffee. When I explained that it was not what I had ordered, I did not receive an apology or much clarification. The employee simply gave me another drink. However, the Cloud Coffee I received had very little foam on top compared with what I usually receive and what is shown in the advertised picture. Since it was a large coffee, I politely asked if they could add more foam and even offered to pay extra because the drink will not taste right to me with such a small amount. The employee repeatedly said that she could not do that, even though I explained that I was willing to pay for the additional amount. After asking the manager, I was told that I would need to pay extra, which I had already offered to do. The drink was taken back again, but when it was returned, it appeared that the coffee had simply been stirred. No additional foam was added. The overall experience was frustrating, especially because I was trying to communicate politely and was willing to pay for what I was requesting. I also felt uncomfortable because I could hear employees laughing inside while I was waiting. Unfortunately, I was already late for work, so I had to leave and let the situation go. I understand that misunderstandings can happen, especially when customers are unsure of the exact name of an item. However, I believe better communication, a simple apology, and more professional customer service would have made this experience much better.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 399 Main Street, Saint John?

McDonald's is open 24 hours a day, 7 days a week, allowing you to visit any time that suits you.

Does this McDonald's location offer delivery services?

Yes, delivery service is available 24/7 at this McDonald's location.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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