Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in National City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
897 reviews
5 stars
545
4 stars
160
3 stars
79
2 stars
38
1 star
75
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and delicious, although some noted issues with dryness and portion sizes.
Customer Service
The staff received high marks for friendliness and helpfulness, with specific employees like Pedro and Isabel frequently mentioned for their exceptional service.
Cleanliness
Many reviews highlighted the cleanliness of the restaurant, contributing to a positive dining experience.
Operational Issues
Several customers reported problems with store hours and missing items from orders, indicating a need for better communication and consistency.
Value for Money
While many appreciated the food quality, some expressed concerns about rising prices and reduced portion sizes.
- AMAracely Mercado1 day ago5.0😋🫰🏼✨️
- CBCesar Betita5 days ago2.0Not so friendly customer service. Person at the front desk was not smiling. Gave the impression that she is not happy working there. And the chicken was unusually salty.
- SGsean greenAug 29, 20251.0They had the lights off even when they should've been open for another hour and half. Chicken was dry. Coleslaw was bland and so were the pinto beans. Imperial Beach location. Not good!
- TCtiffney cousinsAug 5, 20255.0Everything was DELICIOUS! Got the double chicken salad . Their salsas are Amazing.
- SRSteeve RivasAug 3, 20254.0Flavorful chicken. Mashed potatoes were mid. Rice was good though.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in National City, CA?
El Pollo Loco in National City is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in National City?
El Pollo Loco is located at 1710 Highland Ave, National City, CA 91950.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
How can I place an order at El Pollo Loco?
You can place an order online through their website or via the El Pollo Loco mobile app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts payments by check and Visa credit cards.
What is El Pollo Loco known for in terms of food preparation?
El Pollo Loco is known for their fire-grilled chicken marinated with a special recipe of herbs, spices, fruit juices, and garlic, grilled on open-flame grills, and handmade guacamole, salsas, and dressings.
Is there a drive-through available at El Pollo Loco?
Yes, this location features a drive-through for convenient service.
What nearby places can I visit before or after dining at El Pollo Loco on Highland Ave?
Nearby you can visit Karina's Mexican Seafood for more Mexican cuisine, Plaza Donuts for baked goods and coffee, or the US Post Office for mailing services—all within a short distance from El Pollo Loco.
Are there other dining options near El Pollo Loco?
Yes, other nearby fast food options include McDonald's, Jack in the Box, and Wienerschnitzel at 1825 Highland Avenue if you want to explore different tastes.
What nearby amenities are available around El Pollo Loco?
You can find convenient amenities such as ARCO gas station and convenience store, National Coin Laundry for dry cleaning and laundry, and Highland Barber Shop for grooming services near El Pollo Loco.