Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service, with some praising friendly staff while others experienced poor communication and mistakes with orders.
Food Temperature
Multiple reviews indicated that food was often served cold, leading to dissatisfaction among customers.
Cleanliness
The establishment was noted for its cleanliness, particularly the restrooms, which received positive feedback.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, such as sauces and specific meal components.
Atmosphere
Several customers expressed concerns about the presence of homeless individuals around the location, affecting their dining experience.
MS
Matt Shimel
Nov 7, 2025
4.0
Bathroom was clean
AC
AB CD
Oct 28, 2025
1.0
10/27/25
I used the drive-thru at night. The lady who took my order was nice. The food I received was cold. There was no dipping sauce for the chicken in my bag. Cold McDonald's food tastes disgusting, especially with no dipping sauce to cover it up.
NN
Nadia
Oct 23, 2025
2.0
Employees are wonderful and sweet, however my food in the morning is always cold even if there is no line.
AM
Armando Mendoza
Oct 5, 2025
1.0
Avoid This Location Total Incompetence and Lack of Service
This has been the single worst fast-food experience I have ever had. My simple online order (a QP Meal and a McChicken Meal) was handled disastrously from start to finish, costing me my entire lunch break and leaving me without the food I paid for.
First, the staff gave my order to the car in front of me in the drive-thru. When I pointed this out and showed them the receipt on my phone, I was treated with immediate suspicion, as if I were attempting to steal. I was forced to go inside to confront the staff and prove I had paid for my food.
The staff reluctantly agreed to remake the order. However, the time wasted in correcting their initial mistake meant my entire lunch break expired before the food was ready. I had to leave for work. The situation was compounded when I realized the remade food was still completely wrong: I received a regular cheeseburger instead of a Quarter Pounder, and two McChickens instead of a McChicken Meal.
I was unable to secure a refund due to the excessive delay and having to leave. In summary, I was incorrectly accused of theft, wasted my entire lunch break, did not receive the food I paid for, and was denied a refund. The level of incompetence and poor customer service at this establishment is unacceptable. I strongly recommend avoiding this location.
IG
Irish Girl
Sep 22, 2025
4.0
The previous poor reviews must of had a huge impact. When I came to do a review about the wonderful experience we had this morning, I was surprised by the bad reviews for what I was going to praise.
The only reason I didn’t give 5 stars is the price of a breakfast sandwich is higher than what we’re used to. That is not really the fault of the store.
We used the drive through and the person working the first window was thorough, friendly and spoke clearly, a near first for us. The 2nd window worker was just as friendly and double checked with us about drinks(we didn’t order any). She was friendly and made sure we had what we needed.
The turn around on the order was fast and no waiting. The line was moving.
Being from Texas and traveling, I commented to my husband how chill and friendly this McDonald’s is.
Good job to management for not just reading reviews but using to improve. Good job employees for taking the reviews seriously.
What are the regular dining hours at McDonald's on Imola Ave in Napa, CA?
McDonald's on Imola Ave in Napa, CA is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, with extended hours until 11:00 PM on Friday and Saturday.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.
What are the delivery hours for McDonald's at 806 Imola Ave?
Delivery service operates from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and extends until 11:30 PM from Thursday to Saturday.
What delivery and pickup options does McDonald's offer at this location?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's Imola Ave location using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store, or use the quick order link: https://mcdonalds.smart.link/jfeqnrnmr.
What payment options are accepted at this McDonald's?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there WiFi available at the McDonald's on Imola Ave?
Yes, WiFi is available for customers at this McDonald's location.
What nearby fast food options are available around McDonald's on Imola Ave?
Nearby fast food options include In-N-Out Burger, Taco Bell, Jack in the Box, and Wingstop, which provide additional dining choices for customers.
Are there places to relax or enjoy outdoor activities near McDonald's on Imola Ave?
Yes, J.F. Kennedy Park is nearby and offers a pleasant place for outdoor activities before or after your visit to McDonald's.
What other services are conveniently located near McDonald's on Imola Ave?
Nearby services include gas stations like Chevron Station / Extra Mile Napa and ARCO, ATM services such as The Exchange Network and LibertyX Bitcoin ATM, and automotive repair centers like Pep Boys Auto Parts and Napa Valley Auto.