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McDonald's

3.7
(899 reviews)

Business Details

3224 Jefferson St, Napa, CA
94558, United States
(707) 257-3810
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3224 Jefferson St, Napa, CA
94558, United States

Hours

Reviews

3.7
899 reviews
5 stars
349
4 stars
192
3 stars
176
2 stars
62
1 star
120

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Feedback on staff varied, with some praising friendly service while others noted rudeness and poor management.

Food Quality

Customers expressed dissatisfaction with food temperature and portion sizes, particularly fries, while some enjoyed specific items like McFlurries.

Pricing Concerns

Several reviews mentioned that prices are perceived as too high for the value received.

Kiosk Experience

Many customers dislike the self-service kiosks, finding them complicated and preferring personal interaction.
  • KB
    Karl Burke
    Jan 30, 2026
    2.0
    Staff are nice and friendly, but heads up on fries portions: I’ve started paying closer attention to portions because prices are high and consistency seems… flexible. My last small fries had 9 fries total, which was well below the portion used to calculate the advertised calories. For clarity: calorie counts are based on an average serving weight. When the portion is significantly under that weight, you’re not getting the calories — or value — you paid for. I’m not mad at staff — this feels like a system and training issue — but for now I’ll politely ask for fries to be portioned correctly if they’re short. If this keeps happening, I’ll stop asking for refills and just request a refund instead. Just a heads-up to other customers: check your fries before you leave the counter. If we all do it, this stops being awkward for staff and starts being the standard. We’re not asking for extra — just the portion that matches the price and advertised calories.
  • RO
    Rachael Obranovich
    Jan 26, 2026
    5.0
    Whoever made my McFlurry last night I hope the side of your pillow is always cold and amazing things happen to you in life. They actually filled the McFlurry AND loaded it with Oreo crumbs. I usually feel skimped when I order one, so I hesitate… but I decided to go for it this time and I’m SO glad I did. It was perfect. 👌
  • HS
    Heber Sanchez
    Jan 17, 2026
    1.0
    rude service. The management does not wear hats to cover their hair. they are inept with zero awareness of customer service.
  • MW
    Michael Wright
    Jan 13, 2026
    5.0
    All great 👍 thank you
  • TT
    Tari Tarabini
    Jan 6, 2026
    2.0
    I won't return to McDonald's. The food is not good, only kiosks which is awful no personal service. Order is always missing something or made wrong. The fries taste different now. Never get a hot meal. Fries always cold.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

McDonald's in Napa, CA is open daily from 5:00 AM to 10:00 PM.

Does this McDonald's offer drive-thru service, and if so, what are the hours?

Yes, the drive-thru is available every day from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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