Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Napa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.1
680 reviews
5 stars
348
4 stars
174
3 stars
73
2 stars
27
1 star
58
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the flavor and freshness of the chicken and other menu items, though some reported issues with dryness and inconsistency.
Service Speed
Many reviews highlighted slow service, with long wait times reported for both in-store and drive-thru orders.
Customer Service
While some staff members received positive mentions for their friendliness, others were criticized for being unwelcoming or making order mistakes.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others pointed out issues with dirty tables and trash bins.
Value for Money
Opinions on pricing varied, with some customers feeling the food was a good value, while others thought it was overpriced for the portion sizes.
- AZAlan ZavaletaNov 12, 20255.0Muy buen servicio el cajero de pelo largo me ayudó con todas mis dudas, muy buen servicio 👍 👏.
- DBDiego BriceñoNov 4, 20251.0Customer service is terrible, too rude the person who takes the order, sold me something that I didn't order the worst.
- KSKritika SinghOct 13, 20254.0Nice and clean inside. Customer service was excellent. Food was good and fresh
- MMMiguel MorfinSep 22, 20255.0Súper servicio
- LNLeidy NievaAug 13, 20255.0El pollo de esta tienda es delicioso tiene sazón sabor y es rico pero solo me pasa en Napa creo que su cocinero es excelente
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Napa, CA?
El Pollo Loco is open daily from 9:30 AM to 10:30 PM.
Does El Pollo Loco offer delivery service and what are the delivery hours?
Yes, delivery is available daily from 9:30 AM to 10:30 PM at El Pollo Loco in Napa, CA.
Can customers dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in service is offered daily from 9:30 AM to 10:00 PM.
Are there any special holiday hours for El Pollo Loco?
On December 24, El Pollo Loco is open from 9:30 AM to 7:00 PM; it is closed on December 25; open from 9:30 AM to 8:00 PM on December 31; and open from 10:00 AM to 9:00 PM on January 1.
Does El Pollo Loco in Napa, CA accept credit cards?
Yes, El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services at this location.
Is there a drive-through available at this El Pollo Loco location?
Yes, there is a drive-through service available at El Pollo Loco in Napa, CA.
What nearby places can I visit before or after dining at El Pollo Loco in Napa?
Nearby you can visit Baskin-Robbins for ice cream, Burger King for fast food, or Starbucks for coffee and snacks.
Are there convenient services near El Pollo Loco for customers needing banking or wireless services?
Yes, the Chase bank and the AT&T Store are located nearby for your banking and mobile phone needs.
What are some nearby automotive-related services customers can find when visiting El Pollo Loco?
Nearby automotive services include Black Hawk Body Shop, Williams Automotive & Transmission, and Black Bear Towing.