Brand Certified
Ben & Jerry's
4.5(275 reviews)
Certified by Ben & Jerry's • Mar 01, 2026
Business Details
1136 Main Street, Napa, CA
94559, United States
Certified by Ben & Jerry's • Mar 01, 2026
(707) 696-9683
Certified by Ben & Jerry's • Mar 01, 2026
https://www.benjerry.com/napa
Certified by Ben & Jerry's • Mar 01, 2026
About
Certified by Ben & Jerry's • Mar 01, 2026
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Napa ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Ben & Jerry's • Mar 01, 2026
Hours
Certified by Ben & Jerry's • Mar 01, 2026
Reviews
4.5
275 reviews
5 stars
188
4 stars
53
3 stars
15
2 stars
9
1 star
10
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the delicious flavors and quality of the ice cream, with many expressing their love for specific flavors.
Customer Service
Feedback on customer service was mixed; while many praised friendly and helpful staff, there were notable complaints about rudeness and unprofessional behavior from some employees.
Cleanliness and Maintenance
Several reviews highlighted concerns about cleanliness and maintenance, with reports of dirty conditions and empty ice cream containers.
Pricing
Customers noted that the ice cream is perceived as pricey, with some feeling that the portion sizes do not justify the cost.
- RBR. BoltonFeb 9, 20265.0Coffee, banana and mango ice creams are all on point...I dont remember Ben & Jerry's being this good!
- DGDalton GooJan 10, 20262.0Ice cream is awesome as always. After we paid and tipped (for scooping ice cream.) We then asked for a glass of tap water for the kids and the workers said, “We’re not allowed to give out tap water. We sell it by the bottle.” Odd to ask for a 20% tips for overpriced ice cream and then turn around and not give your clientele water that is FREE to them.
- JYJeremy YowellOct 27, 20254.0Hard to go wrong with Ben & Jerry's! Not the most exciting options at this point, but great ice cream.
- JNJoshua NavejarOct 10, 20255.0If you don’t like Chunky Monkey then I don’t respect you as a human being.
Frequently Asked Questions About Ben & Jerry's
What types of ice cream flavors does Ben & Jerry’s Napa offer?
Ben & Jerry’s Napa offers euphoric flavors with chunks & swirls, including non-dairy options served in freshly baked waffle cones, shakes, and sundaes.
What are the opening hours for Ben & Jerry’s in Napa?
Ben & Jerry’s Napa is open from 12:00 PM to 8:00 PM Monday through Thursday, and from 12:00 PM to 9:00 PM Friday through Sunday.
Does Ben & Jerry’s Napa offer pickup and delivery services?
Yes, Ben & Jerry’s Napa offers both in-store pickup and curbside pickup services.
What payment methods are accepted at Ben & Jerry’s Napa?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Is Ben & Jerry’s Napa wheelchair accessible?
Yes, the shop has a wheelchair accessible entrance and welcomes families.
Are appointments required to visit Ben & Jerry’s Napa?
No, appointments are not required to visit Ben & Jerry’s Napa.
What special services does Ben & Jerry’s Napa provide for events?
They offer ice cream catering services, including wedding and office ice cream catering, and mobile ice cream catering for various events.
Can I find Ben & Jerry’s Napa on social media platforms?
Yes, they have a presence on LinkedIn, Pinterest, TikTok, YouTube, and Facebook.
What are some nearby dining options to Ben & Jerry’s Napa?
Nearby dining options include Annalien (Vietnamese restaurant), TORC (American restaurant and cocktail bar), Cole's Chop House (steakhouse), Mango on Main by mini mango Thai bistro, and Osha Thai Restaurant.
What attractions nearby can I visit before or after enjoying ice cream at Ben & Jerry’s Napa?
You can visit local attractions like the Napa 9/11 Memorial, The Black and White Center theatre and art gallery, Archer Taylor Preserve for hiking, and the historic Sam Kee Laundry Building nearby.
Brand Certified Facts from Ben & Jerry's
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