Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Napa ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
274 reviews
5 stars
187
4 stars
53
3 stars
15
2 stars
9
1 star
10
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers generally praised the delicious flavors of ice cream, with some specific favorites mentioned.
Customer Service
Feedback on service was mixed; while many praised friendly and helpful staff, there were notable complaints about rudeness and unprofessionalism.
Cleanliness and Maintenance
Several reviews highlighted cleanliness issues and maintenance concerns within the store.
Variety and Availability
Customers appreciated the variety of flavors, but some noted that certain flavors were unavailable or that the display cases were not well-stocked.
Pricing
Many customers found the prices to be on the higher side, with some expressing disappointment over portion sizes relative to cost.
- DGDalton Goo2 days ago2.0Ice cream is awesome as always. After we paid and tipped (for scooping ice cream.) We then asked for a glass of tap water for the kids and the workers said, “We’re not allowed to give out tap water. We sell it by the bottle.” Odd to ask for a 20% tips for overpriced ice cream and then turn around and not give your clientele water that is FREE to them.
- JYJeremy YowellOct 27, 20254.0Hard to go wrong with Ben & Jerry's! Not the most exciting options at this point, but great ice cream.
- JNJoshua NavejarOct 10, 20255.0If you don’t like Chunky Monkey then I don’t respect you as a human being.
- DTDana TrevinoSep 2, 20255.0Great Place and delicious ice cream ever 😋
- AMAndi MyersAug 14, 20255.0We stopped into Ben & Jerry’s and were greeted by two high school–aged boys who were absolutely fantastic. They welcomed everyone who came in and thanked each person on their way out. My husband ordered a milkshake, I got an ice cream cone (as delicious as expected), and I was happy to see they now offer a few flavors made with oat milk. Since it was warm outside, we sat inside across from the register... and that’s when something truly extraordinary happened. A woman came in with a friend, placed her order, and when she went to pay, she was short on money. Without hesitation, the young man behind the counter smiled and said, “No worries, it’s not a big deal,” and reached into the tip jar to cover the difference himself. She protested, saying she felt bad, but he reassured her. After she left, he quietly disappeared behind the curtain. We were so touched by his kindness that we slipped $5 into the tip jar. You just don’t see that kind of generosity anymore. These young men deserve recognition = workers of the year, without a doubt!
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry’s Napa offer?
Ben & Jerry’s Napa offers euphoric flavors with chunks & swirls, including non-dairy options served in freshly baked waffle cones, shakes, and sundaes.
What are the opening hours for Ben & Jerry’s in Napa?
Ben & Jerry’s Napa is open from 12:00 PM to 8:00 PM Monday through Thursday, and from 12:00 PM to 9:00 PM Friday through Sunday.
Does Ben & Jerry’s Napa offer pickup and delivery services?
Yes, Ben & Jerry’s Napa offers both in-store pickup and curbside pickup services.
What payment methods are accepted at Ben & Jerry’s Napa?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Is Ben & Jerry’s Napa wheelchair accessible?
Yes, the shop has a wheelchair accessible entrance and welcomes families.
Are appointments required to visit Ben & Jerry’s Napa?
No, appointments are not required to visit Ben & Jerry’s Napa.
What special services does Ben & Jerry’s Napa provide for events?
They offer ice cream catering services, including wedding and office ice cream catering, and mobile ice cream catering for various events.
Can I find Ben & Jerry’s Napa on social media platforms?
Yes, they have a presence on LinkedIn, Pinterest, TikTok, YouTube, and Facebook.
What are some nearby dining options to Ben & Jerry’s Napa?
Nearby dining options include Annalien (Vietnamese restaurant), TORC (American restaurant and cocktail bar), Cole's Chop House (steakhouse), Mango on Main by mini mango Thai bistro, and Osha Thai Restaurant.
What attractions nearby can I visit before or after enjoying ice cream at Ben & Jerry’s Napa?
You can visit local attractions like the Napa 9/11 Memorial, The Black and White Center theatre and art gallery, Archer Taylor Preserve for hiking, and the historic Sam Kee Laundry Building nearby.