Einstein Bros. Bagels

Reviews

• RS

  Rated R Superstar626

  Apr 9, 2026
  1.0
  As everyone knows the customer service here is terrible and I'm sorry 😞 to say, it's not going to improve 😢 ever since the original manager "EMAD" has left the new manager "MADILYN" has run this place to the ground. Bless her heart, she's just a college student...
• GS

  G St'ergiou

  Mar 30, 2026
  1.0
  Horrible customer service! dirty floors, The same piece of Bagel has been on the floor between the cabinets for over a week! over priced! They were out of 3 types of Bagels by 8 am.
• SL

  Sophia Lorenzo

  Mar 25, 2026
  1.0
  My boyfriend And I ordered bagels for pick up and after 20 minutes. We got there and were told that they ran out of the bagels we’d ordered so they hadn’t started making our food. We waited around for another 15 Minutes and when we got home and opened up the bagels, our orders were completely wrong and missing a bunch of ingredients that we paid extra for. Pretty frustrating and upsetting. We tried to call to let them know but they didn’t pick up the phone.
• FM

  Felicia Martinez

  Feb 21, 2026
  2.0
  Haven’t had this place in a few months because I forgot about it. Decided a bagel sounded good and came here before going to work. I should have canceled my order and turned around and walked out when I saw what I saw. There was a woman worker who was making the food, literally on the phone while making the food. This wouldn’t have bothered me except she touched the food with her gloves and than would proceed to touch her phone right after with the same gloves than go back to making the food. She never replaced the gloves. Thank fully she did not make my food as two other works did but honestly very gross. Not impressed. She was still on the phone while people were coming in to pick up their orders.
• EH

  Ernesto Hernandez

  Feb 16, 2026
  1.0
  The food is fine but that’s where it is. This location is literally a masterclass on awful customer service. Yesterday was my third. On previous visits they forget to put a bagel sandwich in my bag. Have to drive back 20 minutes to and from to pick it up. On a second visit I’m with my wife mid week. We walk in and nobody comes out for a few minutes. Eventually someone does and the gal has the nerve to say, “I was on my break but it’s ok, I can help you”. Seconds later a second employee comes out behind her. I worked in retail for 15 years. No need for the only two employees to take a break at once. Yesterday morning the place is super busy. The only male working is wearing an AirPod in one ear. Unfriendly. Takes my order. I go to my car and realize that again they have forgotten one of my bagels. Unless he is medically hard of hearing the AirPod thing is a major turnoff for me and as you can see, impacts order accuracy. Leadership at this location should re establish customer service expectations at this location. Also, labeling of the sandwiches should be required. You shouldn’t have to unwrap all the bagels to know which is which.

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