McDonald's

3.1
1753 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
39196 Winchester Road, Murrieta, CA
92563, United States

Hours

Reviews

3.1
1,753 reviews
5 stars
538
4 stars
293
3 stars
276
2 stars
170
1 star
476

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff and poor customer service, with many experiences highlighting incorrect orders and long wait times.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.

Cleanliness

While some customers noted cleanliness in certain areas, others reported dirty tables and unsanitary conditions.

Food Quality

Feedback on food quality was mixed; some praised the freshness and taste, while others complained about cold or poorly prepared items.

Wait Times

Many customers expressed frustration over excessively long wait times, both in the drive-thru and for in-store orders.
  • DP
    donna payne
    Nov 11, 2025
    1.0
    Yeah it's McDonald's but the only thing I ever get is a McChicken . And I'm allergic to mayonnaise so I asked for it for no mayonnaise and I repeated it three times... well I got home and there was mayonnaise on it went in the trash. Un real it's a simple request
  • AC
    Anthony Craft
    Nov 8, 2025
    1.0
    Not 24hrs! they shutdown for end of day leaving you sitting in the drive through… if you have to turn people away.. that’s not 24hr
  • AG
    Amber Grayson
    Nov 4, 2025
    5.0
    I had an amazing experience here! The customer service was outstanding — warm, friendly, and very professional. Manager Jasmine went above and beyond to make sure everything was perfect. Kady brought our food right out, and even though they were very very busy, Robin made sure my drink was delivered right to our table. You can tell the whole team truly takes pride in their work and cares about their customers. The restaurant was spotless and had such a welcoming atmosphere. It’s rare to find a place that combines great service, genuine care, and cleanliness all in one. Highly recommend!
  • JE
    Johnny Earles
    Nov 1, 2025
    1.0
    Completely unacceptable service. Made a mobile order. Drove to pick up in store after receiving notification that the order was complete and ready for pickup. Walked in was told that they had my order ready and went to grab one last item for my order. Spent 20 mins after I was told my order was ready waiting for my order, to be told that they dont have my order. And if I can wait for them to make my order. At this point 50 mins had passed since I initially placed my order. Again completely unacceptable. I will not use return to this store. Additionally while waiting the 20 mins at the counter the staff were very rude to multiple additional customers, and completely ignored the line of customers at the register.
  • KC
    keith coughlin
    Nov 1, 2025
    1.0
    The food at this location frequently takes over 20-30 minutes to get whether you go through the drive thru or walk in. Whoever owns this location is so concerned with their bottom line that they staff 2 people on a saturday morning.

Frequently Asked Questions About McDonald's

What are the McDonald's Murrieta location's hours of operation?

McDonald's Murrieta location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, McDonald's in Murrieta offers drive-thru service 24/7 every day.