El Pollo Loco

4.2
984 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Murrieta,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
40468 Murrieta Hot Springs Rd, Murrieta, CA
92563, United States

Hours

Reviews

4.2
984 reviews
5 stars
574
4 stars
220
3 stars
78
2 stars
38
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing overcooked or reheated chicken, while others praised the freshness and taste.

Service Issues

Many reviews highlighted frequent order mistakes and poor customer service, with some staff being described as rude or unhelpful.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Portion Sizes

There were complaints about smaller portion sizes compared to other locations, leading to dissatisfaction regarding value for money.

Positive Experiences

Despite the issues, some customers had positive experiences with friendly staff and good service, particularly in drive-thru situations.
  • FM
    Felix Montano
    Nov 30, 2025
    5.0
    I like this location because the chicken is consistently cooked just the way I like it—moist yet fully done. The sides also always seem fresh, like they were just made. For the best overall value, I recommend using their app to earn points, which gives you access to great discounts.
  • DB
    donny blaze
    Nov 25, 2025
    3.0
    Loco usually always gets an easy 5 stars with me. This location seems to serve small portions than O'side, escondido, and the many others I visit in San Diego County. Not sure why when the prices are the same. My meal was good, therefore 3 stars.
  • AA
    Alan
    Nov 21, 2025
    5.0
    Service above average
  • OO
    Onbloods13
    Oct 22, 2025
    1.0
    You guys still put shredded chicken in your burritos that’s been sitting in the fridge from last week, I’m not stupid next time I ask for Fillet chicken thigh I want that!!!! Come on get your crap together!!!!!!!
  • BB
    Brenda Brambila
    Oct 19, 2025
    1.0
    Unfortunately almost every time I come here my order is always given to me incorrectly. I just left and yet again my order is messed up. If this wasn't the closest location I probably would try elsewhere. All I ask for is to get what I pay for.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Murrieta?

El Pollo Loco in Murrieta is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco in Murrieta offer delivery services?

Yes, El Pollo Loco offers delivery services at their Murrieta location.