Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Murrieta,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
984 reviews
5 stars
574
4 stars
220
3 stars
78
2 stars
38
1 star
74
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing overcooked or reheated chicken, while others praised the freshness and taste.
Service Issues
Many reviews highlighted frequent order mistakes and poor customer service, with some staff being described as rude or unhelpful.
Cleanliness
Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Portion Sizes
There were complaints about smaller portion sizes compared to other locations, leading to dissatisfaction regarding value for money.
Positive Experiences
Despite the issues, some customers had positive experiences with friendly staff and good service, particularly in drive-thru situations.
- FMFelix MontanoNov 30, 20255.0I like this location because the chicken is consistently cooked just the way I like it—moist yet fully done. The sides also always seem fresh, like they were just made. For the best overall value, I recommend using their app to earn points, which gives you access to great discounts.
- DBdonny blazeNov 25, 20253.0Loco usually always gets an easy 5 stars with me. This location seems to serve small portions than O'side, escondido, and the many others I visit in San Diego County. Not sure why when the prices are the same. My meal was good, therefore 3 stars.
- AAAlanNov 21, 20255.0Service above average
- OOOnbloods13Oct 22, 20251.0You guys still put shredded chicken in your burritos that’s been sitting in the fridge from last week, I’m not stupid next time I ask for Fillet chicken thigh I want that!!!! Come on get your crap together!!!!!!!
- BBBrenda BrambilaOct 19, 20251.0Unfortunately almost every time I come here my order is always given to me incorrectly. I just left and yet again my order is messed up. If this wasn't the closest location I probably would try elsewhere. All I ask for is to get what I pay for.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Murrieta?
El Pollo Loco in Murrieta is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Murrieta offer delivery services?
Yes, El Pollo Loco offers delivery services at their Murrieta location.
Can I order El Pollo Loco's menu online for pickup or delivery?
Yes, you can order online for pickup or delivery through their official ordering webpage.
What types of payment does El Pollo Loco in Murrieta accept?
They accept American Express, Visa, Discover, and checks as payment options.
Where is El Pollo Loco located in Murrieta?
El Pollo Loco is located at 40468 Murrieta Hot Springs Rd, Murrieta, CA 92563.
Does this El Pollo Loco location have free Wi-Fi available?
Yes, this El Pollo Loco offers free Wi-Fi to customers.
Are there other dining options near El Pollo Loco in Murrieta?
Yes, nearby dining options include The Hat (burger restaurant), Fazoli's (Italian restaurant), Wendy's (burger restaurant), Flame Broiler (American fast food), and Yogurtland Murrieta (frozen yogurt shop).
What nearby services can I find around El Pollo Loco for personal care?
Nearby personal care services include Naked Beauty Ink (tattoo and piercing), Pamper & Peace Head Spa, Brianna Hammerton at Elysian Hair Studio, Hair & Lashes by Yuli, and LV Lashes beauty salon.
If I'm visiting El Pollo Loco in Murrieta, what convenience or automotive services are close by?
Nearby services include Offshore Auto Spa for car wash and detailing, Shell gas station and convenience store, and LibertyX Bitcoin ATM for financial services.
How can nearby restaurants like The Hat or Wendy's complement my visit to El Pollo Loco?
If you want variety, The Hat and Wendy's are nearby fast food options offering burgers and more, giving you additional dining choices before or after visiting El Pollo Loco.