Chipotle Murrieta is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While some customers enjoyed the food, many reported issues with cold, stale, or poorly prepared items, including undercooked rice and flavorless meat.
Portion Sizes
Numerous reviews highlighted dissatisfaction with small portion sizes, often feeling that they were not getting value for their money.
Cleanliness
A significant number of customers noted that the restaurant was dirty, with unclean tables and food areas, raising concerns about hygiene.
Service Issues
Customers frequently experienced poor service, including long wait times, rude staff, and incorrect or incomplete orders.
Management Concerns
Many reviews pointed to a lack of effective management, with reports of understaffing and disorganized operations contributing to negative experiences.
IP
Ignacia Perkins
Dec 10, 2025
3.0
Well, at least the food continues to taste good at Chipotle. However, I've experienced issues almost every time I place orders for pickup. Sometimes they don't have my order at all, other times they're missing things from the bag...
On my most recent trip, though, my order included a salad, and when I got home and opened it up, there was only a few leaves of lettuce in one corner of my "salad"... Seriously, I counted them... There was 8 small pieces of lettuce - EIGHT, on a salad that's supposed to have the majority of the bowl filled with greens. This is not acceptable.
I can't speak for dining in in recent months, but my experience with them has (over the years) been pretty consistent that they give great portions when I'm there in person, watching them make it. However, when I order online for pickup and they leave it on the shelf, they just don't care to offer the same service, even despite being tipped beforehand. I'm disappointed that they don't show consistent standards for all customers.
MM
Mish Melt
Oct 2, 2025
2.0
The ingredients seem to have potential, (other than both times being served cold), the price and lack of portion is a huge put off. Microwaved tortilla, wrapped in foil, makes for chewy and sticky).
Tried this place twice, wont be back. Cold, Small, Overpriced (almost $20 for burrito?).
SM
Stacey Martin
Aug 28, 2025
4.0
I haven't gone to Chipotle in a while but decided to go today. I ordered the tacos because it's not as.heavy with rice and.beans as the burritos. The place was busy but the staff were moving customers through the line quickly. I ordered chicken tacis and they were delicious. The chicken was fresh and hot and the tortillas were warmed and soft. I enjoyed them very much.
EV
Edid Valencia
Jul 23, 2025
5.0
This place is actually really good! I came at night and it wasn’t the best experience considering they had ran out of a bunch of stuff but I went earlier and it was a much better. The chicken was phenomenal, the guac was fresh it was amazing! I’ll definitely be going back!