While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Moreno Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers reported issues with food quality, including dry, overcooked chicken, cold items, and inconsistent portion sizes.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported rude behavior and poor service.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area, with dirty tables and floors being a common complaint.
Order Accuracy
Numerous customers experienced problems with incorrect orders, missing items, and difficulty in getting their requests fulfilled.
RV
Rafael ,Valencia
Feb 22, 2026
1.0
Everytime I ordered the churro, they are cold. Why is it so hard to keep them in the fryer for a couple of seconds longer. All the food in moreno valley suxs!
RB
RJ B
Feb 10, 2026
1.0
Eder is very rude and raciest he called me out my name and use racist slander and I remain calm because another employee said something he is very rude and I will never visit that location
KK
Kaycee Kaycee
Dec 3, 2025
4.0
Yiur average chicken pkace
TM
Timothy Maffei
Nov 5, 2025
4.0
I had no choice but to place my order myself and couldn't find the senior discount button so I didn't get it. I did tap the no onions button but I got raw onions on top of my Pollo bowl which had a lot less chicken then it used to. When I got my order I ask for the creamy dressing and that was another dollar they said and I would have to go back to the register to pay for it. The only thing good is that it only increased in price about. .60 cents.
JM
Jose Morales
Oct 28, 2025
4.0
Visité este Pollo Loco a la hora del almuerzo y, para mi sorpresa, el lugar estaba bastante limpio y vacío, lo que hizo que el servicio fuera muy rápido. Esto es un punto a su favor, ya que se puede comer con tranquilidad.
En cuanto a la comida, la ensalada estaba bien y me gustó mucho el aderezo de cilantro. El puré de papa estaba en su punto, excelente sabor. Sin embargo, encontré que el pollo no tenía mucho sabor y las piezas eran miniaturas. Las tortillas de maíz también estaban frías, un detalle a mejorar.
Mi consejo práctico: Tienen fuentes de sodas disponibles, pero recuerden que los aderezos ahora deben pedirse en el mostrador. Si buscan un lugar limpio y tranquilo para una comida rápida, es una opción, pero hay que ajustar las expectativas sobre el tamaño de las porciones de pollo. Sigue siendo un lugar funcional y limpio.