Brand Certified
El Pollo Loco
3.7(799 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
12821 Moreno Beach Dr, Moreno Valley, CA
92555, United States
Certified by El Pollo Loco • Mar 01, 2026
(951) 242-3899
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/moreno-valley/12821-moreno-beach-dr
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Moreno Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.7
799 reviews
5 stars
362
4 stars
164
3 stars
94
2 stars
49
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry, overcooked chicken, cold items, and inconsistent portion sizes.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported rude behavior and poor service.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area, with dirty tables and floors being a common complaint.
Order Accuracy
Numerous customers experienced problems with incorrect orders, missing items, and difficulty in getting their requests fulfilled.
- RVRafael ,ValenciaFeb 22, 20261.0Everytime I ordered the churro, they are cold. Why is it so hard to keep them in the fryer for a couple of seconds longer. All the food in moreno valley suxs!
- RBRJ BFeb 10, 20261.0Eder is very rude and raciest he called me out my name and use racist slander and I remain calm because another employee said something he is very rude and I will never visit that location
- KKKaycee KayceeDec 3, 20254.0Yiur average chicken pkace
- TMTimothy MaffeiNov 5, 20254.0I had no choice but to place my order myself and couldn't find the senior discount button so I didn't get it. I did tap the no onions button but I got raw onions on top of my Pollo bowl which had a lot less chicken then it used to. When I got my order I ask for the creamy dressing and that was another dollar they said and I would have to go back to the register to pay for it. The only thing good is that it only increased in price about. .60 cents.
- JMJose MoralesOct 28, 20254.0Visité este Pollo Loco a la hora del almuerzo y, para mi sorpresa, el lugar estaba bastante limpio y vacío, lo que hizo que el servicio fuera muy rápido. Esto es un punto a su favor, ya que se puede comer con tranquilidad. En cuanto a la comida, la ensalada estaba bien y me gustó mucho el aderezo de cilantro. El puré de papa estaba en su punto, excelente sabor. Sin embargo, encontré que el pollo no tenía mucho sabor y las piezas eran miniaturas. Las tortillas de maíz también estaban frías, un detalle a mejorar. Mi consejo práctico: Tienen fuentes de sodas disponibles, pero recuerden que los aderezos ahora deben pedirse en el mostrador. Si buscan un lugar limpio y tranquilo para una comida rápida, es una opción, pero hay que ajustar las expectativas sobre el tamaño de las porciones de pollo. Sigue siendo un lugar funcional y limpio.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Moreno Valley?
El Pollo Loco in Moreno Valley is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco in Moreno Valley offer delivery services?
Yes, El Pollo Loco offers delivery services at this location.
Can I order food from El Pollo Loco Moreno Valley online?
Yes, you can order online through their official order URL at https://order.elpolloloco.com/menu/moreno-beach-dr-cottonwood-ave.
What types of payment does El Pollo Loco in Moreno Valley accept?
They accept American Express, Discover, and Visa credit cards.
Does El Pollo Loco Moreno Valley have any special features?
Yes, this location offers late night food, delivery, catering services, drive-thru, and free Wi-Fi.
How can I contact El Pollo Loco Moreno Valley for inquiries or catering?
You can reach them by phone at +1 951-242-3899 or email at epl6023@elpolloloco.com.
What nearby restaurants can I visit around El Pollo Loco in Moreno Valley?
Nearby dining options include Pizza Hut, Wingstop, Ono Hawaiian BBQ, Wendy's, Del Taco, and Starbucks.
Are there any convenient cafes near El Pollo Loco for grabbing coffee?
Yes, there are Starbucks and Juice It Up nearby where you can enjoy coffee and smoothies.
Which stores near El Pollo Loco offer mobile phone and electronics services?
You can visit the AT&T Store, Victra — Verizon Authorized Retailer, and Verizon nearby for mobile phone and electronics needs.
Are there any entertainment or shopping spots near El Pollo Loco in Moreno Valley?
Yes, there is Moreno Valley Plaza - GameStop for video games and arcade fun, plus PaylessShoeSource and Taylor Made Fashions for shopping.
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