Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Moreno Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
1,067 reviews
5 stars
475
4 stars
212
3 stars
112
2 stars
68
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times for orders.
Food Quality
Numerous reviews mentioned issues with food quality, including dry, overcooked chicken and incorrect orders.
Cleanliness
Several customers noted cleanliness issues within the restaurant, particularly in the bathrooms and dining area.
Order Accuracy
A significant number of reviews highlighted frequent mistakes with orders, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, particularly highlighting friendly staff and good food quality.
- ACABOGADOS Y NOTARIOS SALVADOREÑOS-RC Raquel CastilloNov 9, 20255.0Me gusta este pollo! quemadito!!!!
- SMStacy Vejar MoralesOct 27, 20251.0This place is always freezing and they get my order wrong regularly
- KKkara kaurSep 21, 20251.0Employees see you standing by the register and still ignore you until you call for help. The customer service is terrible—so rude.
- MRMaria RivasSep 19, 20254.0Good food and service!
- JWJustina WelchSep 8, 20253.0This restaurant always gets my order wrong. Whether they charge me for something I didn't order, or they forget to give me my tortillas. 🙃
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Moreno Valley?
El Pollo Loco is open Monday through Saturday from 9:30 AM to 11:00 PM, and on Sunday from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 15135 Perris Blvd, Moreno Valley, CA 92551, USA.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their website or mobile app.
What types of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled marinated chicken and handmade guacamole, salsas, and dressings.
Does this El Pollo Loco location have a drive-thru?
Yes, this El Pollo Loco has a drive-thru service available.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is offered at this location.
Can I get catering services from El Pollo Loco?
Yes, catering services are available at this El Pollo Loco location.
What nearby stores can I visit before or after dining at El Pollo Loco?
You can visit Family Dollar for groceries and discount items or CVS Pharmacy for health and personal care needs.
Are there other food options near El Pollo Loco?
Yes, nearby you can find Jack in the Box for burgers and Mexican food, Tacos Bahia Fish for seafood and tacos, and Little Caesars Pizza for pizza and fast food.
What local amenities are near El Pollo Loco for additional convenience?
Close to El Pollo Loco are 7-Eleven convenience store and gas station, O'Reilly Auto Parts for automotive needs, and Western Union for money transfer services.