McDonald's

3.9
1033 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 New Los Angeles, Moorpark, CA
93021, United States

Hours

Reviews

3.9
1,025 reviews
5 stars
465
4 stars
256
3 stars
151
2 stars
49
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers expressed frustration with incorrect orders and missing items, particularly in the drive-thru.

Food Quality

Several reviews mention dissatisfaction with food quality, including issues with taste and freshness, while some customers enjoyed their meals.

Cleanliness

Some customers noted that the location is clean and well-maintained, contributing positively to their experience.

Speed of Service

While some reviews highlight fast service, others report slow service, especially during busy times.
  • PS
    Prasad Sameera
    Sep 29, 2025
    1.0
    We went to inside to get food. So a woman came to us and told us it’s closed. She said she is the manager. She is so rude. The door was open. That’s why we went to inside. So if it’s closed they supposed to close the door. Never go back to this Mc Donald. Thank you.
  • CH
    chad hansen
    Sep 27, 2025
    5.0
    The employees were awesome and really nice especially Armando he's really nice always friendly
  • CM
    Cindy Molin
    Sep 15, 2025
    1.0
    Terrible customer service !! We went on 9/14/25 at around 1:00 The person takin our order at the drive through was rude, short tempered and snotty. When we got to the window for pick up the girl handgun us our food was not any better. No personality not a hello to us nothing just told me what our order was and began to hand me the bags and drinks. There were 6 of us I asked for napkins, ketchup, ranch and the sauce they are promoting right now A gold sauce. We were given “0” napkins, 1 ranch , 1 gold sauce and “0” ketchup - for 6 of us I ordered the crispy chicken sandwich and it tasted like fish. I had to double check it to make sure it wasn’t a fish filet , it wasn’t. What is was , was disgusting! Horrible makes me gag to think about it. The bun was burnt too . So horrible We have not been eating out a lot lately. And we don’t go to McDonalds. I wanted a salad, that’s why we went there for that and burgers. They don’t have salads! When did they take them off the menu? We would have not gone there otherwise. They are just awful in other locations too from when we used to go in the past. For sure now we won’t ever go back
  • MS
    Mar SAA
    Sep 3, 2025
    5.0
    This place is BY FAR one of the best McDonald’s I’ve been to worldwide. That’s right. I have visited my fair share of McDonald’s around the world. This place is a little gem. If you are nostalgic like I am, you might shed a tear when you see the play area. It is exactly as I remembered. Obviously modernized but the spirit of what it represents for the 7 year old child inside of me is there. Randall, manager in turn, and all of his staff are so cool and professional. It’s been a while since Ive seen McDonald’s staff smiling and not stressed. That being said, these guys are sharp! On full point. My order was accurate. My kid’s Happy Meal was delivered organized inside not all tossed all over like at other locations. The facilities are also immaculately clean and there is staff that walks around and even fixes chairs left out. Management is doing everything right over here and they should probably be training everyone else. 100/10 for sure. 👍
  • RH
    Ryan Harikul
    Sep 1, 2025
    1.0
    Ordered breakfast through the app. Order was confirmed for pick-up. Went to go pick it up. Upon arrival was notified that the order had been canceled. Not the first time they stopped serving breakfast before their published cut-off time at this location. I'll be going elsewhere from now on.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 501 New Los Angeles, Moorpark?

McDonald's at 501 New Los Angeles is open daily from 5:00 AM to 11:00 PM.

What times is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 4:00 AM to 2:00 AM the following day.