McDonald's

3.6
2677 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
610 Del Monte Ave, Monterey, CA
93940, United States

Hours

Reviews

3.6
2,677 reviews
5 stars
999
4 stars
648
3 stars
494
2 stars
166
1 star
370

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with issues such as cold fries, incorrect orders, and unsatisfactory meal preparation.

Cleanliness

Mixed feedback on cleanliness; some found the location clean while others noted dirty tables and unsanitary conditions.

Atmosphere

The atmosphere received mixed reviews, with some enjoying the environment while others felt unsafe due to the presence of homeless individuals.

Order Accuracy

Many customers experienced issues with order accuracy, receiving incorrect items or incomplete orders.
  • JB
    jen B
    Jan 5, 2026
    3.0
    The food sucks except for the Frappuccinos
  • OF
    Octavio Fuentes
    Dec 26, 2025
    1.0
    Night crew was terrible, we ordered three mcflurrys and they ignored our order and gave us two and only charged us for two. We also saw them give one of our drinks to the car infront but they returned it since it wasn’t theirs. They also gave us one item that wasn’t ours and was for the car behind us. Overall terrible customer service never coming back
  • MR
    Martina Ruelas
    Dec 14, 2025
    5.0
    Un servicio muy amable la atención super servicial la comida excelente muy recomendable y el restaurante muy limpio
  • JJ
    Jeannie Jackson
    Dec 10, 2025
    2.0
    I ordered a hamburger, no onions, extra pickles, large or fries and a frozen Coke quotation mark they cannot get my order right three times in a row fourth time they just dumped the fries back into the old grease still put onions on my burger at this point, I’m over it
  • CJ
    carol jones
    Nov 29, 2025
    3.0
    I usually visit this McDonald’s during the daytime and never have issues, I went on a Friday night around 6 to 6:30 PM and had a very different experience. While waiting in the drive-thru line, I saw two employees taking out boxes from a side door of the restaurant fries and hamburgers out to a regular car. It wasn’t a refrigerated delivery vehicle, which made me uncomfortable because it looked like food was being transported in an unsafe way. I didn’t want to film because the female employee looked upset, and I honestly didn’t feel safe. While I was still waiting, several homeless individuals approached cars asking for money or food. I had no idea this location had so many homeless people around at night, and it made the area feel unsafe compared to the daytime. When I finally received my order, the kids meal was missing part of the fries, and the medium fries I ordered looked more like a small. During the daytime, the kids meal usually comes filled like a small fries, but at night the portions were noticeably smaller. It felt like the night crew wasn’t paying attention to quality. Overall, I will continue coming here during the day, but I won’t be returning after dark. The nighttime service, portion sizes, and safety concerns were very disappointing

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 610 Del Monte Ave, Monterey?

McDonald's Monterey location is open daily from 6:00 AM to 9:00 PM.

When is the drive-thru open at this McDonald's?

The drive-thru operates from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.