Chipotle Mexican Grill

Reviews

• AA

  Ariel Alden

  2 days ago
  2.0
  We come to this chipotle everytime we come to Monterey. It’s never been the cleanest or had the best service, but we still love supporting because it’s one of our favorites. However this time 1/9/26 it was unbearable. We walked in around 7:45ishpm, the trash cans were stacked and overfilling with trash. The tops of the trashcan area had trash and leftover drinks. Every table had food pieces left on it, chairs at other tables, the tables along the window behind drink station to the right had bags of trash and food. We had to clean off the table ourselves as well as the other two men that were also in there. After we ordered and I sat down I went back up to get a cup water. The worker was leaned back against the counter on his phone. I stood there for about a minute and a half before he noticed me, then quickly asked me what I needed and then went back to his phone. As we were sitting there, one of the workers turned on their speaker and began blasting music. As we were trying to eat with our child. The whole atmosphere was unprofessional. I’m a die hard Chipotle fan. Where I live we get it weekly, however this establishment missed the mark for me, unfortunately it was not a good experience. I wish I would have taken pictures for evidence .
• KC

  Kevin Costa

  2 days ago
  1.0
  Dirtiest chipotle I have ever been too . Trash cans were overflowing, not a single clean table . I had to wipe my own table off . As we’re eating the workers in the back started blasting music over the music they have playing on the speakers . Went back up for a water cup and was ignored while they stood there on their phone
• AG

  Adi G

  Jan 4, 2026
  5.0
  Chipotle Mexican Grill offers fresh, customizable meals with generous portions. The bowls and burritos are flavorful and filling. Quick service makes it a reliable option for a fast, satisfying meal.
• MK

  Melissa Kiehl

  Jan 3, 2026
  1.0
  When we entered this Chipotle location, there was no line to order, but there was a woman waiting to order who informed us there was no rice and that she was told it would be ready in 10-15 minutes, and she had been waiting 4 minutes. Despite the fact that almost every table was dirty, we sat at a table and decided to wait. After 10 more minutes, she was still waiting and we had watched several to-go orders prepared with rice. So, we went to the counter to ask if it was ready. The boy behind the counter stated it would be another 10 minutes. We asked if they could make the orders with the rice from the to-go area and a manager came out to say the rice could not be moved and that we would be waiting another 30 minutes for rice. We asked why they hadn't been honest about the wait earlier and why they couldn't accommodate us, and the manager disappeared and never reappeared, essentially leaving a group of teenagers to handle the situation. The manager could have done a number of things - suggested we place "to go" orders so they could prepare our meals, suggested that there was another Chipotle a mile away (we were tourists and so was the other family), or been honest about how long it would take to prepare the food. When we pointed this out, a teen girl said that our attitudes were making the situation worse. What a complete failure of leadership and a total lack of customer service. You are essentially a "fast food" restaurant that should always have ingredients ready - particularly 3 hours before closing. The lack of cleanliness, customer service, and ingredients demonstrated a complete failure of leadership.
• BB

  B0D3GaPrinc3

  Dec 14, 2025
  5.0
  Per usual a good spot, I love their super spicy green Tabasco sauce, complements the food here really well. Too bad this time I found some plastic in my food, and it wasn’t the micro kind either. It was a big piece of plastic, but the staff was super cool, refunded me. Still good food!

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