Chipotle Del Monte is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food freshness, including undercooked rice and spoiled ingredients, leading to dissatisfaction and health concerns.
Service Issues
Many reviews highlighted poor customer service, including rude staff, slow service, and inadequate responses to customer requests.
Ingredient Availability
Numerous customers noted that the restaurant often ran out of key ingredients, affecting their ability to order desired items and leading to frustration.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unclean dining areas and restrooms.
Portion Sizes
Several customers expressed disappointment with small portion sizes, feeling that they did not receive good value for their money.
AF
Alexandria Faranda
3 days ago
1.0
Probably the worst chipotle location ever. I usually mobile order on my way home from work, and they never make the mobile orders correct, I have to always contact support. They always forget something or add something that i didn’t order. They literally wrote “out of vinaigrette” on the lid of my salad instead of just telling me when i picked it up, had to go home and see it scribbled on my food. Employees are ALWAYS standing around on their phones, the place is a mess and there’s usually one person that is actually doing something. Employees also start to close the store an hour and a half early so they’re less inclined to help you when you order in person. The store closes at 10pm, why are you packing everything up at 8:30? It just happens way too often at this location, Im no longer frequenting.
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Itt Pamarapa
Nov 16, 2025
4.0
Chipotle Mexican Grill at Del Monte Center was one of our favorite Mexican restaurants. It was very crowded. Its dishes were as good as always.
AL
Auntie Lolo
Oct 1, 2025
5.0
I love the rice, guacamole, and chips. That is my go to. The service could be a little friendlier, but I do go during busy times. They need to give a little more attention to the dining room.
DC
Darrell De La Cerda
Sep 20, 2025
2.0
They only had one kind of meat and I think it may have been bad. Its the next day and I have explosive diarrhea!
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Emre
Sep 4, 2025
1.0
I usually come here and some employees are bad and every time I go I see a different employee I don't know why but I hope they continue with the good ones. Because some workers r hesitate when putting food, why would I want to eat half a bowl?
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 500 Del Monte Center, Monterey?
Chipotle Mexican Grill at 500 Del Monte Center, Monterey, is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services for your convenience.
Where can I order online from Chipotle Mexican Grill Del Monte location?
You can order online from Chipotle Mexican Grill at https://order.chipotle.com/ for quick and easy service.
What types of food does Chipotle Mexican Grill serve at the Del Monte Center?
Chipotle offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How does Chipotle Mexican Grill ensure food quality and sustainability?
Chipotle prioritizes using 53 real ingredients from farms that follow humane and sustainable practices, and their menu contains no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill Del Monte location LGBTQ+ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ+ customers and promotes an inclusive environment.
Can I use credit cards and gift cards at Chipotle Mexican Grill in Monterey?
Yes, this Chipotle location accepts credit cards as well as gift cards for payment.
What nearby places can I visit before or after dining at Chipotle Mexican Grill at Del Monte Center?
Nearby you can visit the Del Monte Regional Movie Theater for films, shop at Sunglass Hut or Bath & Body Works, or grab coffee at Starbucks.
How can I find Chipotle Mexican Grill inside the Del Monte Shopping Center?
Chipotle is located within the Del Monte Shopping Center at 500 Del Monte Center, Monterey, making it easy to combine your meal with shopping or other activities in the plaza.
Are there other food options near Chipotle Mexican Grill in Del Monte Center?
Yes, you can find a variety of other dining options nearby such as Pizza My Heart for pizza, Poke House for Hawaiian cuisine, and Chinese Gourmet Express for Chinese food.