AG
Amber Gonzalez
Jan 1, 2026
This review is not about cleanliness or food quality. The location itself is very clean—honestly, the cleanest Taco Bell I’ve ever visited—and the food was good. The staff appeared polite on the surface. However, we experienced a serious and unsettling issue during our visit on 1/1/26 at approximately 5:52 PM that needs to be shared.
I was dining with my family, and unknown to us at the time, my 5-year-old son brought his iPad (which he had just received for Christmas) into the restaurant. When we arrived and ordered at the self-service kiosk, he left the tablet on the counter. When he didn’t see it afterward, he assumed one of us had taken it to the table.
We remained in the dining area until about 6:30 PM, and during that entire time, the staff had possession of his iPad. We were the only customers dining inside, and the iPad’s wallpaper is a photo of me and my son, making it very clear who it belonged to. During our time there, we noticed the staff seemed fidgety, which stood out to us but did not make sense at the time.
As we were leaving, one female employee was speaking to another in Spanish and said, “Should I tell him?” She waved to get my husband’s attention. My husband replied in Spanish, “Tell me what?” At that point, her coworker said something to her, she lowered her hand, and then told my husband in Spanish, “Oh no, never mind. No worries—everything is fine.”
Hearing this made us reasonably believe we may have forgotten something or needed to be told something before leaving—such as leaving an item behind or an issue related to our table or order. Because of that, we checked our wallets and phones before leaving and believed we had everything, so we went home.
Once home, my son asked for his iPad. When we realized it was missing, he explained what had happened at the kiosk. I immediately checked the device’s location. Location services were enabled, and the last known location showed the Taco Bell; however, the location had since been manually turned off. I also attempted to FaceTime the tablet, and the calls were rejected.
I then called the restaurant to ask whether a tablet had been left behind. After describing it, the employee sounded hesitant—until I mentioned both that the device’s last known location showed it was there and the earlier interaction where an employee appeared about to tell us something before retracting. Only then did she confirm they had the iPad and told me I could come pick it up.
Based on the behavior we witnessed, we strongly believe the staff knew from the moment we ordered that the tablet belonged to us and chose not to say anything—despite nearly flagging us down and then backing out. The situation felt dishonest and unsettling, as though there may have been intent to keep it.
While we are thankful that we ultimately recovered my son’s iPad, the experience was troubling. I would strongly advise against bringing valuable items into this location, as recovery of lost items does not seem guaranteed. The fact that this involved a child’s tablet makes the situation especially disappointing.