Panera Bread

Reviews

• BR

  Bhagya Realtor

  5 days ago
  5.0
  Panera Bread has always been one of my favorite places, especially their chicken wild rice soup. It's comforting and delicious. But this review is really about the people, not just the food. While I was having dinner, my car battery died, and at the same time my phone battery also went dead. I was completely helpless. I asked one person outside for help, but they didn’t respond. Feeling stressed, I went back inside Panera and explained my situation. I had jumper cables with me, but I needed help. The staff instantly stepped in. One of the team members didn’t ask me to wait or hesitate even for a moment they helped me right away and made sure I was okay and taken care of. Their kindness and calm reassurance meant more to me than they probably realized at that moment. This Panera Bread truly goes above and beyond their job description to help others. I deeply appreciate the staff who work there for their kindness, compassion, and willingness to help when I really needed it. Thank you for restoring not just my car battery, but my faith in people too.🥰
• JC

  Jean-Philippe Chateau

  Jan 4, 2026
  5.0
  We had a great time here with the soufflés and cinnamon rolls. All the pastries look amazing though! Customer service was great as well!
• RG

  Rocky Guerra

  Dec 4, 2025
  5.0
  I had a fantastic experience at the Panera Bread Montclair location on Moreno Street. The food was fresh, flavorful, and delivered exactly as ordered. Our items including the Chipotle Chicken Avocado Melt, Ciabatta Cheesesteak, drinks, chips, and oatmeal raisin berry cookies were perfectly prepared and served promptly, even during the busy lunch hour. The Ciabatta Cheesesteak cooked well-done was especially impressive, packed with flavor and cooked just right. What truly set this visit apart was the excellent customer service. Our cashier, Carmen, was incredibly kind and attentive. She even took the extra step of highlighting the restroom access code on the receipt, which was thoughtful and genuinely helpful a small detail that shows how much this location cares about customer comfort and convenience. If you're looking for great food, friendly staff, and a smooth dining experience, this Panera Bread is definitely worth visiting. I highly recommend it and will absolutely be returning!
• IP

  Ingrid Pinero

  Dec 3, 2025
  5.0
  Went after I had an outpatient procedure and Carmen was wondering. She was very patient with us, especially me since I was woozy from anesthesia. She has great customer service skills.
• AS

  Alexys Spilotro

  Dec 3, 2025
  5.0
  Ordered from the location online through the Panera website. My order was delivered on time and the food was great but I was missing the Hibiscus tea I ordered. I called the restaurant to see if they could possibly deliver the missing drink and to my surprise they showed up 30 mins later, drink in hand! I was expecting to get a phone call to discuss reimbursement for the missing item. Such a pleasant surprise. Much thanks!

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