Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rudeness from staff, incorrect orders, and long wait times.
Food Quality
Customers reported issues with food quality, including stale items, incorrect orders, and complaints about cleanliness.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and often requiring customers to wait for their orders.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty tables and restrooms, and the presence of homeless individuals.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendly service.
KM
King Maliek
5 days ago
1.0
I went to this location 3 times very dissatisfied the lady gave me a mc chicken with mayo all over the outside of the sandwich it was a mayo chicken sandwich the lady had a bad attitude when I spoke on the sandwich the fries taste unfresh every time the McDoubles are dry and that location makes my stomach hurt bad every time I do not recommend this location
DK
Destiny Key
Feb 15, 2026
2.0
The workers at this location are so lazy every time I order my food they get it wrong and they don’t even give you sauces. When you do the breakfast. You have to make sure you stop and check the bag and make sure everything‘s there.
TA
Tiera Adams
Jan 31, 2026
1.0
Today 1/30/26 I went to McDonalds and the drive thru was empty. Never seen this location like that. I reach the window to pay for my food and the lady tells me they only have nickels and I say ok. She then tells me see will owe me 61 cent. I told her oh noooo. That was ghetto. How were you going to pay me back miss? I don’t know you not am I an avid McDonald eater. This blew my mind.
On top of that the prices have increased while the food portions are smaller. Is McDonalds doing ok?
SM
Sal y Mar
Jan 28, 2026
2.0
Testosterone needs to start serving real food without chemicals
Non GMO products reall meet what happened to it
CS
Christopher Saavedra
Jan 27, 2026
1.0
This review is specifically for the night crew and even more specifically the person working the drive through order taking at 9:54pm on Monday Jan 26 2026.
It is not necessary to ask “is that all” rudely, after every single item we order. The food is as always decent for late night fast food cause nothing else is open in montclair at night, but the service is AS ALWAYS horrible.