Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Montclair,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
985 reviews
5 stars
509
4 stars
206
3 stars
103
2 stars
62
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and long wait times for orders.
Food Quality
Several reviews mentioned issues with food quality, including dry chicken, missing items, and food poisoning.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean tables and restrooms.
Order Accuracy
Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, highlighting specific staff members for their friendliness.
- NMNadene Moore6 days ago1.0Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience
- MHMia HanNov 16, 20255.0Love this El Pollo Loco! The vibe is great, the music is fun, and the food is always on point. Plus, it's super clean in here.
- JPJorge PantojaOct 27, 20251.0I was just picking up my order and they had both doors closed for whatever issue. I called and asked if I could have somebody give me my order since the drive thru line had 7 cars and the girl that answered said no. I asked to speak to the manager and she said the same thing. Then the girl that answered the phone walked by me. I asked to cancel my order and they said I couldnt because you have to call customer service. Just ridiculous. There’s literally 5 el pollo locos in a five mile radius, this is the last time I’m going to this one.
- LLLorena LozanoOct 18, 20251.0They need to listen better to the order and remember to give everything. Changing from regular to large doesn't give me back all the time I wasted going back in line.
- RARuben A.Oct 8, 20251.0I asked the manager for help with a coupon I got from completing a survey but she refused to help. She said she was on her break. Manager has poor customer service skills, I understand she’s on her break but someone should able to help me, I left without food. I will not be coming back to this location.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Montclair, CA?
El Pollo Loco in Montclair is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What forms of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food online from El Pollo Loco in Montclair?
Yes, you can order online via their official ordering site or through the El Pollo Loco app.
What is the address and contact phone number for El Pollo Loco in Montclair?
The address is 9185 Central Ave, Montclair, CA 91763. The phone number is +1 909-626-1464.
Does El Pollo Loco provide catering options?
Yes, catering services are available at El Pollo Loco.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Are there any car rental agencies near El Pollo Loco?
Yes, both Hertz and Thrifty Car Rental agencies are nearby, which is convenient if you need a vehicle before or after your visit.
What other Mexican restaurants are near El Pollo Loco?
Chipotle Mexican Grill is a nearby Mexican restaurant you can consider for more variety in Mexican cuisine.
Are there any beauty or spa services near El Pollo Loco in Montclair?
Yes, several beauty and spa services are nearby including Dr. TATTOFF for laser tattoo and hair removal, La Bella Day Spa and Salon, and Montclair Nails.