Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Montclair,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
994 reviews
5 stars
514
4 stars
207
3 stars
103
2 stars
62
1 star
108
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty tables and restrooms.
Customer Service
Service quality varied significantly; some customers experienced rude staff and poor order handling, while others praised friendly service.
Food Quality
Food quality was inconsistent, with reports of undercooked chicken, missing items, and bland flavors, though some customers enjoyed their meals.
Order Accuracy
Several reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.
- RTRuth TunThein4 days ago5.0Food is always good. Staff were very helpful.
- TGTence GuilbaultDec 11, 20254.0It really depends on what location you're at.
- RERosie EpisodeDec 6, 20251.0Been here multiple times and the restaurant is so disgustingly dirty. There are no clean tables in sight. They never have red salsa and they get really bothered when we ask. Just save your money and go to another pollo loco.
- NMNadene MooreNov 18, 20251.0Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience
- MHMia HanNov 16, 20255.0Love this El Pollo Loco! The vibe is great, the music is fun, and the food is always on point. Plus, it's super clean in here.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Montclair, CA?
El Pollo Loco in Montclair is open every day from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What forms of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Can I order food online from El Pollo Loco in Montclair?
Yes, you can order online via their official ordering site or through the El Pollo Loco app.
What is the address and contact phone number for El Pollo Loco in Montclair?
The address is 9185 Central Ave, Montclair, CA 91763. The phone number is +1 909-626-1464.
Does El Pollo Loco provide catering options?
Yes, catering services are available at El Pollo Loco.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for customers.
Are there any car rental agencies near El Pollo Loco?
Yes, both Hertz and Thrifty Car Rental agencies are nearby, which is convenient if you need a vehicle before or after your visit.
What other Mexican restaurants are near El Pollo Loco?
Chipotle Mexican Grill is a nearby Mexican restaurant you can consider for more variety in Mexican cuisine.
Are there any beauty or spa services near El Pollo Loco in Montclair?
Yes, several beauty and spa services are nearby including Dr. TATTOFF for laser tattoo and hair removal, La Bella Day Spa and Salon, and Montclair Nails.