El Pollo Loco

4.0
985 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Montclair,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9185 Central Ave, Montclair, CA
91763, United States

Hours

Reviews

4.0
985 reviews
5 stars
509
4 stars
206
3 stars
103
2 stars
62
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times for orders.

Food Quality

Several reviews mentioned issues with food quality, including dry chicken, missing items, and food poisoning.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and restrooms.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, highlighting specific staff members for their friendliness.
  • NM
    Nadene Moore
    6 days ago
    1.0
    Their taco tuesday tacos were terrible, their chicken was mushy some of the lettuce was old, and some parts of the hard shell tacos were burnt, taps on the condiments were not fully put on correctly.Terrible experience
  • MH
    Mia Han
    Nov 16, 2025
    5.0
    Love this El Pollo Loco! The vibe is great, the music is fun, and the food is always on point. Plus, it's super clean in here.
  • JP
    Jorge Pantoja
    Oct 27, 2025
    1.0
    I was just picking up my order and they had both doors closed for whatever issue. I called and asked if I could have somebody give me my order since the drive thru line had 7 cars and the girl that answered said no. I asked to speak to the manager and she said the same thing. Then the girl that answered the phone walked by me. I asked to cancel my order and they said I couldnt because you have to call customer service. Just ridiculous. There’s literally 5 el pollo locos in a five mile radius, this is the last time I’m going to this one.
  • LL
    Lorena Lozano
    Oct 18, 2025
    1.0
    They need to listen better to the order and remember to give everything. Changing from regular to large doesn't give me back all the time I wasted going back in line.
  • RA
    Ruben A.
    Oct 8, 2025
    1.0
    I asked the manager for help with a coupon I got from completing a survey but she refused to help. She said she was on her break. Manager has poor customer service skills, I understand she’s on her break but someone should able to help me, I left without food. I will not be coming back to this location.

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Montclair, CA?

El Pollo Loco in Montclair is open every day from 10:00 AM to 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers.