Numerous customers reported extremely slow service, lack of attention from staff, and poor management, leading to long wait times and unacknowledged tables.
Food Quality
Many reviews highlighted issues with food quality, including cold, dry, and overcooked wings, as well as incorrect orders.
Customer Experience
Several customers expressed dissatisfaction with the overall dining experience, citing rude staff, poor communication, and a lack of organization.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their attentiveness and friendliness, indicating that service quality can vary.
DG
Davey G
Jan 1, 2026
1.0
Service,service,service.
I know managers read this and after so may consistent complaints,you are now part of the problem.
Always poor service
JT
Joshua Tabor
Dec 30, 2025
1.0
My son calls me because he has 2 flat tires.After finishing helping him, we were working on this issue for almost 7 hours.We come to Buffalo wile wings wanting to wash our hands and go to the bathroom before sitting down at a table, looking at the menu and placed an order.Because we weren't filthy , we just had our hands dirty from messing with tires and rims , you know. we were told no, you can't use the bathroom.They're for customers only.I said, well have us get seated to a table and then we will walk on over to the bathrooms.It's not that big of a deal.Sir, we just dealt with 2 flat tires.And i'm here to spend some money and eat. so because I was rejected at this one location.I will never go to a Buffalo Wild Wings again.My son told this to a couple of his coworkers and they now refuse to go to a buffalo wild wings , you know , all it takes is word of mouth and you instantly start losing customers. again, we just finished with some flat tires.We wanna wash our hands and get something to eat.You're open can you feed us. i mean, I guess they didn't notice the $150 Jordan's on my feet.The $75 volkum, workpants on my ass.The $300 smartwatch on my wrist, the $1000 smartphone in my pocket.My four hundred dollar white gold chain around my neck or the eighty five dollar nike sweater , i'm wearing. i don't know what the person at the doors problem was.But for whatever reason , they're the reason why I my son and a few others will no longer spend our money on this brand
AC
Aj Castro
Dec 22, 2025
1.0
Upon arrival Dylan was taking names to seat people. I guess Dylan wasn't trained to multi task he didn't even acknowledge me standing in front of him while he was about to seat a table. He Dylan how about you look at the next customer waiting for a table and say I'll be right with you sir. The waitress was not any better not only did she ghost the table she forgot a entree and had to look at the receipt luckily for her a co worker had brought it out. No refill on any drinks not even water we had to bus our own table to make room for the cake. They could have joined in knowing it was a birthday celebration but why make anyone feel special being their. I also had to raise my hand like a little kid just try and get attention only to have them look and walk away. I work has a store manager in retail and that kind of customer service is not acceptable. I will find another location.
JD
Jackie Diaz
Dec 22, 2025
1.0
The food is good; however, the service needs improvement. My order was scheduled to be ready at 8:30. I understand delays happen—I work in customer service too—but I didn’t receive my food until 9:00. There was no greeting or acknowledgment for the wait; the only thing said to me was, “What’s your name?” If orders are running behind, the pickup times should be updated.
IO
Isabel Orosco
Dec 21, 2025
1.0
This Buffalo Wild Wings is horrible. I came here with my cousins I asked for fresh wings with extra sauce when the girl brings out our wings they are shriveled with a sticker that says extra crispy , the wings were dry and hard and had no sauce on top of that the waitress sucked hardly checked on us mind you it was not busy at all, and when we asked her about the wings she stated in order to received fresh wings she has to input “extra crispy” and they deep fry them again. Will never attend this location
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
What are the opening hours of Buffalo Wild Wings in Montclair, CA?
Buffalo Wild Wings is open Monday from 10:30 AM to 11:59 PM. From Tuesday to Saturday, it is open from 10:30 AM until 2:00 AM the next day. On Sunday, it is open from 11:00 AM to 2:00 AM the next day.
Where is Buffalo Wild Wings located in Montclair, California?
Buffalo Wild Wings is located at 4955 South Montclair Plaza Lane, Montclair, CA 91763, United States.
What is the main contact phone number for Buffalo Wild Wings in Montclair?
The main phone number for Buffalo Wild Wings in Montclair is +1 909-399-9465.
Does Buffalo Wild Wings offer takeout service?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant among other categories including chicken wings restaurant and sports bar.
How can I find more information about Buffalo Wild Wings online?
You can visit their official Montclair location page at https://www.buffalowildwings.com/locations/us/ca/montclair/4955-south-montclair-plaza-lane/sports-bar-1522/ for more details.
What seafood restaurants are nearby Buffalo Wild Wings in Montclair?
Nearby seafood restaurants include Pier 88 Boiling Seafood & Bar, which offers Cajun and Creole cuisine with a cocktail bar, and Red Lobster, known for its American seafood dishes.
Are there fitness centers close to Buffalo Wild Wings in Montclair?
Yes, there are several fitness centers nearby such as LA Fitness and Esporta Fitness, both offering gym and sports recreation facilities.
What hiking options are available near Buffalo Wild Wings in Montclair?
Claremont Hills Wilderness Trail is a nearby hiking trail where visitors can enjoy outdoor activities before or after dining at Buffalo Wild Wings.
Which other types of restaurants can I find near Buffalo Wild Wings in Montclair?
Nearby dining options include Mexican restaurants like Rocking Baja Coastal Cantina and Acapulco Mexican Restaurant Y Cantina, Chinese cuisine at Dragon 99, Italian food at Olive Garden, and sushi at Sushi One Spot.