Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Modesto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,225 reviews
5 stars
664
4 stars
270
3 stars
138
2 stars
54
1 star
99
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken and specific dishes, while others reported issues with dryness and poor taste.
Customer Service
Customer service experiences vary widely; some praised the staff for being friendly and helpful, while others reported rudeness and poor service.
Cleanliness
Multiple reviews highlighted cleanliness issues, particularly in restrooms and dining areas, leading to negative impressions.
Pricing
Customers expressed concerns about high prices relative to portion sizes and overall value.
Order Accuracy
Several customers reported issues with incorrect orders and inadequate responses to requests for sauces or modifications.
- YLYasmine Lawley1 day ago1.0Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken. My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce. I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
- JAJose Garcia Aguilera2 days ago5.0The gentleman at the front counter (Issac) was very welcoming, nice and helpful. Throughout our ordering process he made sure to help us out and explain to us what to do. While the food was overall aight, his service really boosted the experience and made the night much more enjoyable. Shout out Issac whoop whoopp!!
- JHJoe HernandezJan 4, 20265.0Their Crunchy tacos meal is the best!
- XRXochilt RojasDec 29, 20255.0Muy buen lugar para comer
- SFSalvador FDec 15, 20251.020 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Modesto, CA?
El Pollo Loco in Modesto is open daily from 9:00 AM to 11:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 2225 Plaza Pkwy, Modesto, CA 95350, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service to customers.
Can I place an order online or through an app at El Pollo Loco?
Yes, you can order online via their menu website or use the El Pollo Loco app available on the App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Is there a drive-through available at El Pollo Loco in Modesto?
Yes, this El Pollo Loco location has a drive-through service for customer convenience.
If I’m visiting El Pollo Loco, what nearby shopping destinations can I explore?
You can visit nearby shopping centers such as Central Valley Plaza and department stores like Kohl's and SEPHORA at Kohl's for a full shopping experience.
What nearby entertainment options are close to El Pollo Loco?
Nearby entertainment includes John’s Incredible Pizza - Modesto, which offers arcade games, pizza, and other activities for all ages.
Are there services like key locksmiths or money transfer spots near El Pollo Loco?
Yes, you can find Minute Key locksmith services and Western Union for money transfers conveniently close to El Pollo Loco.