El Pollo Loco

4.1
1225 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Modesto,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
2225 Plaza Pkwy, Modesto, CA
95350, United States

Hours

Reviews

4.1
1,225 reviews
5 stars
664
4 stars
270
3 stars
138
2 stars
54
1 star
99

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the chicken and specific dishes, while others reported issues with dryness and poor taste.

Customer Service

Customer service experiences vary widely; some praised the staff for being friendly and helpful, while others reported rudeness and poor service.

Cleanliness

Multiple reviews highlighted cleanliness issues, particularly in restrooms and dining areas, leading to negative impressions.

Pricing

Customers expressed concerns about high prices relative to portion sizes and overall value.

Order Accuracy

Several customers reported issues with incorrect orders and inadequate responses to requests for sauces or modifications.
  • YL
    Yasmine Lawley
    1 day ago
    1.0
    Came here with my boyfriend and had a disappointing experience. He ordered a BRC burrito and paid extra for chicken, but it was mostly rice and beans with barely any chicken. My creamy cilantro sauce was also forgotten, and when we drove back to get it, the employee gave me attitude and insisted it should’ve already been in my bag. If it was, I wouldn’t have come back. I’m pregnant, so being hungry and having to drive back just to receive attitude was really frustrating. I just wanted my sauce. I’ve been to other Pollo Loco locations and always had good experiences, so this location definitely threw me off. Mistakes happen, but customer service here needs improvement.
  • JA
    Jose Garcia Aguilera
    2 days ago
    5.0
    The gentleman at the front counter (Issac) was very welcoming, nice and helpful. Throughout our ordering process he made sure to help us out and explain to us what to do. While the food was overall aight, his service really boosted the experience and made the night much more enjoyable. Shout out Issac whoop whoopp!!
  • JH
    Joe Hernandez
    Jan 4, 2026
    5.0
    Their Crunchy tacos meal is the best!
  • XR
    Xochilt Rojas
    Dec 29, 2025
    5.0
    Muy buen lugar para comer
  • SF
    Salvador F
    Dec 15, 2025
    1.0
    20 mins and the mobile isn’t ready. I can’t go through the drive thru they want me to come inside…. But everyone in the drive through got their food family meals right away, but my 2 burritos still not ready…..Why even place a mobile order? Alv

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Modesto, CA?

El Pollo Loco in Modesto is open daily from 9:00 AM to 11:00 PM.

Where is El Pollo Loco located?

El Pollo Loco is located at 2225 Plaza Pkwy, Modesto, CA 95350, USA.