McDonald's

3.8
681 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
27700 Santa Margarita Pky, Mission Viejo, CA
92691, United States

Hours

Reviews

3.8
681 reviews
5 stars
309
4 stars
150
3 stars
87
2 stars
35
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and efficient to rude and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Food Quality

There are complaints about food quality, including stale items and poorly prepared meals, alongside some positive remarks about freshness.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with food handling and hygiene.

Speed of Service

Service speed varied significantly, with some customers experiencing quick service while others faced long waits.
  • SL
    Stephen Leary
    4 days ago
    1.0
    Really odd attitudes from the people working in drive thru. Lady taking my order is confused and annoyed then the guy at the window giving me my food is screaming at me asking me if I want anything else. Then my food tastes weird. I doubt it's a coincidence I won't be eating this food or here ever again.
  • PH
    Pizzadude Hello
    5 days ago
    1.0
    The franchisee manager claims that they increased the price for their big Mac value meal Right at the same time that the monopoly game started by $4 because of inflation and wages. I buy food wholesale and I know that prices have not increased enough for them to justify that within this recent time period. The tariffs kicked in in April. There is no way that they can justify a $4 Increase within the past two months based on what they said. I personally know of businesses that have higher wages than what they provide for their employees and still manage to have better pricing and not increase it as much as McDonald’s does. The funny thing is that you see all these commercials from corporate McDonald’s saying that they are going to be lowering their prices and this franchisees seems to think that increasing prices is the way to go. Now that the monopoly game is over, they still haven’t brought the price back down. This is corporate greed at its worst, and why restaurants are not trusted in today’s economy. They gave a bad name to the fast service industry.
  • SL
    Sean Lavery
    Nov 14, 2025
    2.0
    I asked for extra ketchup, extra mustard, and double extra onions. No mustard. No onions..... Also the fileofish has the bun and Fish stuck together with the fish falling out.
  • LA
    Lizz Amador
    Oct 26, 2025
    1.0
    My order was not right. I had to drive all the way back and called while I was on the way. I politely explained the mistake. When I arrived a woman in a black shirt who I think might be the manager didn’t even apologize. I asked if the meal could be remade and she didn’t even acknowledge me. She called my order out when ready, left it on the counter & just walked off without saying anything. Bad customer service.
  • ER
    Eric Rodriguez
    Oct 8, 2025
    1.0
    Where is the quality control!! This is horrible never coming back. Forgot the cheese bread was stale. This place stinks!! They even forgot 2 items in my order

Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location?

The McDonald's in Mission Viejo is open for dine-in from 6:00 AM to 9:00 PM daily.

When is the drive-thru service available at this McDonald's?

Drive-thru is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.