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Chipotle Mexican Grill

3.5
(243 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Crown Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
27750 Crown Valley Pkwy, Mission Viejo, CA
92691, United States

Hours

Reviews

3.5
243 reviews
5 stars
110
4 stars
47
3 stars
11
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; some report excellent service while others describe rude and inattentive staff.

Food Quality

Many customers have reported issues with food quality, including undercooked rice, stale ingredients, and incorrect orders.

Portion Sizes

Numerous reviews mention that portion sizes are consistently small, leading to dissatisfaction among customers.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Management Issues

There are complaints about poor management and lack of training for staff, contributing to the overall negative experience.
  • MJ
    Monique Johnson
    Feb 19, 2026
    4.0
    This Chipotle is much smaller then most I've been to. The chicken wasn't cut up properly and there was too much cilantro in the brown rice. The chicken bowl was still good though because it's really hard to mess up a Chipotle chicken bowl.
  • RF
    Robert Feliu
    Feb 14, 2026
    4.0
    The Chipotle on Crown Valley Parkway in Mission Viejo, CA is hands down one of my favorite go-to spots! Whether I’m grabbing a quick lunch between commitments or sitting down for a hearty dinner after a long day of work, this location consistently delivers. The staff is always incredibly kind, professional, and efficient with Daniel as the manager there. Even when the line moves quickly, they take the time to get your order just right and greet you with a smile. That level of courtesy and consistency really stands out. And the food? Fresh, flavorful, and generous every time. The ingredients always taste high-quality, and the portions definitely satisfy. It’s the perfect balance of quick service and a meal that truly fills you up. If you’re in Mission Viejo and looking for a reliable, friendly, and delicious stop — this Chipotle location is absolutely worth it. I’ll definitely keep coming back! 🌯👏
  • CB
    Cesar Bautista
    Nov 11, 2025
    5.0
    This Chipotle has incredible service. The general manager, Emmanuel, made sure that my whole party was having an excellent meal. I see very few restaurants with this level of service. But as a chipotle enjoyer, I’ll be sure to come back to THIS one just for the service and the way the employees treat their customers.
  • RS
    Randy Smith
    Sep 4, 2025
    1.0
    Horrible staff need to be fired and replaced. Lot of ego that isn’t needed. The food is nasty and old stale chips. The place stinks and isn’t clean. Don’t spend your money here.👎👎🤮
  • MW
    Max Williamson
    Oct 3, 2022
    1.0
    They get an A for moving slow as a snail! Mobile order is never on time. But that’s what happens sometimes. The kids are trying I think!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Crown Valley offer?

Chipotle Mexican Grill offers a fast-casual customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 27750 Crown Valley Parkway?

The restaurant is open daily from 10:30 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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