Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Mission Viejo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
292 reviews
5 stars
158
4 stars
58
3 stars
27
2 stars
16
1 star
33
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh ingredients while others reported stale or poorly prepared items.
Customer Service
Customer service is inconsistent, with many reviews highlighting rude or unhelpful staff, while a few praised friendly service.
Portion Sizes
Numerous complaints about small portion sizes and stinginess with ingredients, leading to dissatisfaction among customers.
Cleanliness
Concerns raised about cleanliness in the kitchen and dining area, with some customers noting dirty conditions.
Order Accuracy
Frequent issues with order accuracy, particularly with online orders, leading to frustration among customers.
- KBKeith Beever2 days ago5.0Great tasting food, was waiting for me
- BSBrigitte SunseriOct 17, 20251.0This location gets worse every month. Ordered a salad & there wasn’t enough mixed green so I was told they will just use the shredded lettuce. Chips and guac absolutely disgusting. Not worth $13 for a salad.
- RSRandy SmithSep 4, 20255.0This Chipotle is amazing. The food is fresh and delicious. The staff is kind and understanding. Best chipotle in the area by far! Visit this place if you are hungry or wanna study here!👍👍👍😎😎😎😎😎😎😎😎
- KWKevin WelshAug 26, 20251.0I've been going to Chipotle since 1999 and this was by far the absolute smallest burrito I've ever had with the ingredient request (and extra corn salsa) being very consistent. When I complained the manager took it to the back, confirmed it was what I ordered then refused to remake it. I had the guy at the counter confirm it was small and I said, "seems like they keep getting smaller" to which he retorted "yeah and they keep costing more". I again requested that she remake it as this was beyond tiny in comparison to a normal burrito and she again refused. I was calm but stern and she got very snippy. The customer is not always right at Chipotle, I guess. Someone else chimed in that you need to order "extra". I asked for a refund. They said I have to do it in the app. I asked for the manager's name and was told they do not need to give that to me. General manager's card phone number just puts you in a loop, no help. The help in the order gets you to a bot that is no help. I've attached a pic of the burrito with a side of salsa as reference for how tiny it is. Yeah, it's double foil wrapped so it's even smaller than that! This location has steadily reduced sizes such that this place it no longer on our pick up food rotation. I wish someone would resurrect Cecilia's on LaPaz, I miss them so much!
- KLKathy LehnusJun 8, 20251.0Ordered chips with dinner and they were stale. I tried to make a quick phone call to the restaurant to let them know to make a new batch and there was no way to reach staff. I had to go to my receipt and start a chat with a robot, 15 minutes later finally got to a person. Had to enter my confirmation number FIVE times in the chat, and fill out a special form with all my personal information (email and cell). After 30 minutes of effort, they finally offered me a voucher for free chips. At that point I just wanted my money back, and they didn't care. Bad food and non existent customer service.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Mission Viejo?
Chipotle Mexican Grill in Mission Viejo is open every day from 10:30 AM to 10:00 PM.
Can I order Chipotle meals online for pickup or delivery?
Yes, you can order online for in-store pickup or delivery via the Chipotle app or their order website.
What type of food does Chipotle Mexican Grill offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle Mexican Grill Mission Viejo offer catering and gift cards?
Yes, Chipotle provides services including catering and gift cards along with online ordering and delivery.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill in Mission Viejo is an LGBTQ-friendly establishment.
What are some nearby coffee shops to Chipotle Mexican Grill that I can visit?
Nearby coffee shops include Panera Bread, High Ground Coffee House, and Its A Grind Coffee House, great spots to visit before or after your meal.
Are there any medical or dental facilities near Chipotle Mexican Grill in Mission Viejo?
Yes, nearby medical and dental services include Gentle Dental Mission Viejo, Dentistry 4 Kids, Mission Viejo Dental Associates, and Marque Urgent Care.
What other dining options are near Chipotle Mexican Grill in Mission Viejo?
You can find nearby restaurants like Rubio's, California Pizza Kitchen, Glass Door Thai Restaurant, Eat Thai Cuisine, zpizza, and Del Taco.
How can I contact Chipotle Mexican Grill in Mission Viejo?
You can call them at +1 949-420-2316 or email at ca.1757.MissionViejo@chipotle.com.
Is there a way to follow Chipotle Mexican Grill Mission Viejo on social media?
Yes, you can follow Chipotle on Facebook, Instagram, Twitter, YouTube, LinkedIn, and Pinterest for updates and offers.