Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Mission Viejo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
293 reviews
5 stars
158
4 stars
58
3 stars
28
2 stars
16
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several experiences highlighting disorganization and poor training.
Food Quality
There were numerous complaints about food quality, including stale items, small portions, and inconsistent freshness.
Cleanliness
Several reviews mentioned unsanitary conditions in the kitchen and dining area, indicating a need for improved cleanliness.
Order Accuracy
Customers frequently experienced issues with incorrect orders and missing items, particularly with online orders.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service at certain times.
- DDDee DeeNov 30, 20253.0The young lady was rude and impatient at the register when my mother dropped her change. Young people need to have more patience with the elderly.
- KBKeith BeeverNov 22, 20255.0Great tasting food, was waiting for me
- BSBrigitte SunseriOct 17, 20251.0This location gets worse every month. Ordered a salad & there wasn’t enough mixed green so I was told they will just use the shredded lettuce. Chips and guac absolutely disgusting. Not worth $13 for a salad.
- RSRandy SmithSep 4, 20255.0This Chipotle is amazing. The food is fresh and delicious. The staff is kind and understanding. Best chipotle in the area by far! Visit this place if you are hungry or wanna study here!👍👍👍😎😎😎😎😎😎😎😎
- KWKevin WelshAug 26, 20251.0I've been going to Chipotle since 1999 and this was by far the absolute smallest burrito I've ever had with the ingredient request (and extra corn salsa) being very consistent. When I complained the manager took it to the back, confirmed it was what I ordered then refused to remake it. I had the guy at the counter confirm it was small and I said, "seems like they keep getting smaller" to which he retorted "yeah and they keep costing more". I again requested that she remake it as this was beyond tiny in comparison to a normal burrito and she again refused. I was calm but stern and she got very snippy. The customer is not always right at Chipotle, I guess. Someone else chimed in that you need to order "extra". I asked for a refund. They said I have to do it in the app. I asked for the manager's name and was told they do not need to give that to me. General manager's card phone number just puts you in a loop, no help. The help in the order gets you to a bot that is no help. I've attached a pic of the burrito with a side of salsa as reference for how tiny it is. Yeah, it's double foil wrapped so it's even smaller than that! This location has steadily reduced sizes such that this place it no longer on our pick up food rotation. I wish someone would resurrect Cecilia's on LaPaz, I miss them so much!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Mission Viejo?
Chipotle Mexican Grill in Mission Viejo is open every day from 10:30 AM to 10:00 PM.
Can I order Chipotle meals online for pickup or delivery?
Yes, you can order online for in-store pickup or delivery via the Chipotle app or their order website.
What type of food does Chipotle Mexican Grill offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Does Chipotle Mexican Grill Mission Viejo offer catering and gift cards?
Yes, Chipotle provides services including catering and gift cards along with online ordering and delivery.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill in Mission Viejo is an LGBTQ-friendly establishment.
What are some nearby coffee shops to Chipotle Mexican Grill that I can visit?
Nearby coffee shops include Panera Bread, High Ground Coffee House, and Its A Grind Coffee House, great spots to visit before or after your meal.
Are there any medical or dental facilities near Chipotle Mexican Grill in Mission Viejo?
Yes, nearby medical and dental services include Gentle Dental Mission Viejo, Dentistry 4 Kids, Mission Viejo Dental Associates, and Marque Urgent Care.
What other dining options are near Chipotle Mexican Grill in Mission Viejo?
You can find nearby restaurants like Rubio's, California Pizza Kitchen, Glass Door Thai Restaurant, Eat Thai Cuisine, zpizza, and Del Taco.
How can I contact Chipotle Mexican Grill in Mission Viejo?
You can call them at +1 949-420-2316 or email at ca.1757.MissionViejo@chipotle.com.
Is there a way to follow Chipotle Mexican Grill Mission Viejo on social media?
Yes, you can follow Chipotle on Facebook, Instagram, Twitter, YouTube, LinkedIn, and Pinterest for updates and offers.