Chipotle Mission Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers expressed dissatisfaction with the small portion sizes of food, often feeling that they received less than expected for the price.
Customer Service
Reviews highlighted a lack of empathy and poor attitudes from staff, with several customers reporting rude interactions and unprofessional behavior.
Food Quality
There were numerous complaints about food quality, including old or spoiled ingredients, and inconsistent preparation.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean tables and food stations, contributing to a negative dining experience.
Availability of Items
Many reviews mentioned that the location often ran out of key ingredients, leading to frustration among customers.
SM
Sofia Meza
Jan 4, 2026
3.0
This is possibly one of the worst tasting Chipotle I've ever had. The meat and chicken were dry and so were the beans.
AC
Alex Chavez
Dec 31, 2025
4.0
The food is good but overpriced. Wouldn't be able to eat this on a regular basis 😉
YK
Yaovi Kpachavi
Nov 7, 2025
1.0
To wife and my 3 years old went to your location on Sepulveda in Mission Hills and my wife did not know that you guys were having the dodgers buy one and get one free and the wait was about two hours and my wife asked the manager if she just get a kid casadilla without waiting for two hours because the kid started crying and saying she’s hungry and manager refused and sent my wife and my granddaughter out to get in line and my wife said we don’t want the promotion just regular sale and she said no , this is very sad that she does not have sympathy for a 3 years old child that is hungry and crying , my granddaughter loves go there at least twice a week , but today she left crying of being hungry not being able to eat because of cruelty of the manager, is this what chipotle stand for refusing to serve kids that are hungry because they want to make money first ,I am very disappointed to see kind of behavior at this location. What kind of people you have working for that don’t care humanity 🥵
DL
Diana Leon
Oct 28, 2025
1.0
I ordered a burrito bowl from Uber eats. I normally get it without rice and beans. My order came and I could not eat this bowl. There was barely any chicken and the guacamole was brown. I couldn't get a refund for this order. Im really disappointed since it was pretty expensive for this disgusting bowl. I had to remove the guacamole since it was brown and not edible.
AM
Albert Marmol
Oct 27, 2025
3.0
For the price that they charge they give you such a small amount. I don’t know if they’re trying to make more money by giving less food, but they really should think about that before they lose the clients that actually come to purchase their food.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill in Mission Hills serve?
Chipotle Mexican Grill in Mission Hills serves customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill in Mission Hills?
Chipotle Mexican Grill in Mission Hills is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Mission Hills offer pickup and delivery services?
Yes, Chipotle in Mission Hills offers both in-store pickup and delivery services for customer convenience.
How can I order food online from Chipotle Mexican Grill in Mission Hills?
You can order online using the Chipotle app or through their ordering website at https://order.chipotle.com/.
Where is the Chipotle Mexican Grill restaurant located in Mission Hills?
It is located at 10384 Sepulveda Blvd, Mission Hills, Los Angeles, CA 91345, USA.
How can I contact Chipotle Mexican Grill in Mission Hills for questions or catering?
You can reach them by phone at +1 818-361-1778 or email at CA.2711.MissionHills@chipotle.com.
What are some amenities nearby Chipotle Mexican Grill in Mission Hills?
Nearby amenities include Menchie's Frozen Yogurt for dessert, 24 Hour Fitness gym for a workout, and multiple banks like U.S. Bank and Chase Bank for your financial needs.
Are there other dining options near Chipotle Mexican Grill in Mission Hills?
Yes, nearby dining options include Jersey Mike's Subs for sandwiches, The Habit Burger Grill for burgers, and Ono Hawaiian BBQ for barbecue dishes.
What shopping centers or stores are located near Chipotle Mexican Grill in Mission Hills?
You can visit Olivo at Mission Hills shopping center, Ross Dress for Less, and Mattress Firm for a variety of retail needs.
Are there any health and wellness services near Chipotle Mexican Grill in Mission Hills?
Yes, local options include The Vitamin Shoppe for supplements, The Joint Chiropractic for chiropractic services, and KD Galaxy Nails And Spa for beauty and spa treatments.