Business Details
About
Mexican Restaurant
Chipotle Great Mall of America Bay Area is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,438 reviews
5 stars
604
4 stars
409
3 stars
215
2 stars
70
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the fresh ingredients and flavor, there were consistent complaints about small portion sizes and items being unavailable.
Service Issues
Numerous reviews highlighted rude or inattentive staff, with some customers experiencing poor customer service and long wait times.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.
Inconsistent Experience
Customers reported varying experiences, with some praising the service and food while others described their visits as disappointing and frustrating.
Value for Money
Many customers felt that the portion sizes did not justify the prices, leading to dissatisfaction regarding the overall value.
- MMMr McDonaldNov 8, 20251.0(Abraham the employee) very bad customer service. It was 8:45 p.m. when I walked in. I understand they're about to close and everyone wants to go home but he shouldn't have clocked and came to work if he didn't want to give good service until the end of his shift. I didn't ask for extra meat or guacamole, he wanted to overcharge me for everything that comes on the burrito. $24 in some change. Enough to buy two burritos. 🚫🌯👎🌯🚫
- BRBryan ReedOct 27, 20255.0You know when you're hungry and you just want something fresh to fill you up.......Chipotle....Chipotle is maguy
- SPSwapnil PatilOct 24, 20255.0The one thing you need to know is they serve big servings in bowl.
- YCYuanyuan ChenOct 20, 20251.0I eat at different Chipotle locations every day, and today I encountered such a rude person. After I paid with my phone, someone—I’m not even sure if it was a man or a woman—said I hadn’t paid. I told them I had, but the cashier happened to have stepped away at that moment. That person said there are many people nowadays who pretend to pay and try to leave without actually completing the payment, speaking to me with obvious contempt. I was really angry, and later the cashier came back and told that person I had indeed already paid.
- PCPeter CechOct 12, 20255.0The guy on the picture deserves a promotion. Big portion, friendly service, also an older women did a great job servicing food. The third employee at the cash register would need some additional customer service training. However, it was a good experience overall and I would recommend this location.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Great Mall of America Bay Area serve?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill at Great Mall of America Bay Area?
Chipotle is open Monday through Saturday from 10:30 AM to 9:00 PM, and Sunday from 10:30 AM to 8:00 PM.
Does Chipotle Mexican Grill at Great Mall offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
Where exactly is Chipotle Mexican Grill located within the Great Mall?
It is located inside the Great Mall at 246 Great Mall Dr, Milpitas, CA 95035, specifically in Neighborhood 2.
How can I order food online from Chipotle Mexican Grill at Great Mall?
You can order online via their website or app using the order link https://order.chipotle.com/ or their Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill participate in any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Which nearby stores might I visit before or after dining at Chipotle?
You can visit nearby stores such as the TUMI Outlet Store for luggage and fashion accessories, Sephora for cosmetics and beauty supplies, and Vans Outlet for shoes.
Are there other dining options near Chipotle Mexican Grill at Great Mall?
Yes, Red Robin Gourmet Burgers and Brews is a nearby restaurant where you can enjoy burgers and brews.
If I'm shopping for clothing at Great Mall, which stores are near Chipotle?
Nearby clothing stores include True Religion, Polo Ralph Lauren Factory Store, Michael Kors Outlet, and J.Crew Factory among others.
How can I contact Chipotle Mexican Grill at Great Mall?
You can contact them by phone at +1 408-935-9254 or via email at ca.1184.greatmall@chipotle.com.