Charleys Cheesesteaks

4.2
396 reviews
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Business Details

604 Great Mall Drive, FC 4, Milpitas, CA
95035, United States
(408) 942-6432
https://order.charleys.com/menu/great-mall-bay-area/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
604 Great Mall Drive, FC 4, Milpitas, CA
95035, United States

Hours

Reviews

4.1
242 reviews
5 stars
128
4 stars
55
3 stars
27
2 stars
13
1 star
19

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the cheesesteaks and fries, while others reported bland, poorly prepared items and issues with missing ingredients.

Service

Service quality varied; some customers praised friendly and quick service, while others experienced rude staff and issues with order accuracy.

Value

Customers noted that prices are somewhat high for a fast food establishment, but some felt the portions were generous and worth the cost.

Cleanliness

General cleanliness of the restaurant received positive remarks, although some reviews mentioned issues with food safety.

Customer Experience

Overall customer experiences were mixed, with some expressing a desire to return while others vowed not to return due to poor food or service.
  • JJ
    justas janciauskas
    Sep 16, 2025
    1.0
    Worst cheestake ever. Food was missing bellpepers, onions, mushrooms. Meat is so thin that i am barelly belief is a good beef. Taste like paper. Portion small. AVOID AT ALL COST
  • ZK
    Zeus Kumar
    Aug 21, 2025
    1.0
    On August 13, I made a purchase at Charlay’s Cheese Steaks. Before placing my order, I confirmed with the cashier that I wanted a chicken cheesesteak with lettuce, bell pepper, mushroom, onion, and light mayonnaise. I also ordered six boneless wings, lemon pepper flavor, with a side of Buffalo sauce. When I received my order, the wings were overcooked and extremely hard to eat. My sandwich was missing the bell pepper, mushroom, and onion; it only contained lettuce, chicken, cheese, and an excessive amount of mayonnaise. On August 21, the owner, Sylvia, claimed that she reviewed the CCTV footage and confirmed that the cooks had included the requested toppings on the sandwich. However, the footage and screenshots she provided are of poor quality and blurry. Upon reviewing them, I do not see any evidence of the bell pepper, mushroom, or onion being added to the sandwich. This situation reflects a misrepresentation of my order and raises concerns about food quality and honesty in handling customer complaints.
  • WJ
    Wu James
    Jun 9, 2025
    5.0
    The bourbon cheese steak is the best... dont know why they discontinued it.
  • GL
    Gerri LA
    Nov 1, 2021
    5.0
    The philly cheesesteak is good. But I don't recommend the fries. Service was fast and friendly. I will be back.
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Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours for Charleys Cheesesteaks at the Great Mall of the Bay Area?

Charleys Cheesesteaks is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Does Charleys Cheesesteaks offer delivery service?

No, Charleys Cheesesteaks does not offer delivery service as their delivery hours are closed every day.