Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Merced,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,187 reviews
5 stars
628
4 stars
269
3 stars
143
2 stars
54
1 star
93
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or old food, while others praised the freshness and taste.
Service Issues
Multiple reviews highlighted problems with order accuracy and customer service, including rude staff and missing items.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions in the bathrooms.
Pricing Concerns
Many customers felt the food was overpriced for the portion sizes and quality, with some comparing it unfavorably to home-cooked meals.
Positive Experiences
Despite the issues, several customers expressed satisfaction with the food and service, particularly praising specific staff members and menu items.
- RCRobin CaudilloNov 3, 20253.0The last few times I've been here the chicken is dried up and very small portions. Definitely not as good as it once was. Customer service was awful.
- JSJa/Salit SingsonOct 25, 20252.0The presentation has been unacceptable!! Three times our orders was messed up! Shredded chicken tacos drenched with cheese — lots of toppings ! They even missed my side order of chips which was paid! Won’t recommend this place - they should be honest with orders- even if we don’t check!
- FOFelipe OsunaOct 17, 20254.0Todo está bien solo que deben de limpiar mejor los baños acabo de comer y fui al baño y me dio asco esa cucaracha y el minguitorio está lleno de sarro todo lo demás mui bien
- DADan AcevedoOct 9, 20253.0Tasted like the food was old, couldn't even finish it.
- SSSeferino SilvaSep 20, 20255.0The chicken is good but a bit on pricey side. Portions seem smaller these last few months.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Merced, CA?
El Pollo Loco is open daily from 9:00 AM to 11:00 PM.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
Does El Pollo Loco in Merced offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food from El Pollo Loco through a mobile app?
Yes, you can order from El Pollo Loco using their official mobile app available on the Apple App Store, or via their online ordering website.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment methods.
Does El Pollo Loco in Merced have drive-through service?
Yes, this location offers drive-through service for your convenience.
Where is El Pollo Loco located in Merced, CA?
El Pollo Loco is located at 613 W Olive Ave, Merced, CA 95348, United States.
Is there a UPS Access Point near El Pollo Loco?
Yes, a UPS Access Point location is nearby, making it easy to handle your shipping and courier needs before or after dining.
What other dining options are near El Pollo Loco in Merced?
Nearby dining options include Jack in the Box, Burger King, Pizza Hut, Quiznos, and Scoops Handcrafted Acai Bowls, providing a variety of fast food and health-conscious choices.
Are there any medical or health services near El Pollo Loco?
Yes, nearby health services include Getwell Urgent Care, Franciscan Healthcare Center, Merced Medical Clinic, Stanton Optical, and Payne Murphy Physical Therapy, offering convenient access to medical care.