Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Feedback on customer service is mixed; while some customers praised the friendly staff, others reported poor service and dismissive attitudes from employees.
Wait Times
Many customers expressed frustration with long wait times in both the drive-thru and for mobile orders, often exceeding 20-30 minutes.
Drink Quality
There are complaints about inconsistent drink quality, with some customers receiving watered-down or incorrectly made beverages.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty cups and unsanitary conditions observed during visits.
Overall Experience
While some customers love the drinks and the atmosphere, many expressed dissatisfaction with service efficiency and product quality at this location.
MN
Mary N
Feb 7, 2026
1.0
I went to Dutch Bros today in pure excitement for a sugar free tigers blood blended rebel. When I got my drink, I have never been more upset and disappointed in my life. It looks like someone scooped all the ice from the bottom of a freezer and shoved into my drink without blending it so the ice and drink were two separate entities. The "blended" ice was hard and tasted awful. My fiancé, worried for my mental health, attempted to blend the rebel himself at home and to no avail. I ended up draining the drink down my sink and then running hot water to melt the hard blended ice away. 0/10 experience, honestly ruined my affinity for Dutch Bros. Not only did i waste money, but our precious time.
MS
Marc Schaefer
Dec 24, 2025
3.0
Latte was watered down and had an off taste. Service in drive thru was great though.
SL
Sergio Lopez
Dec 23, 2025
1.0
Bad customer service cashier called my brother a liar
A
عبد العزيز وهيب
Dec 21, 2025
1.0
I said no ice they give me half cup 😂😂
EG
Elizabeth Gomes
Dec 2, 2025
1.0
I have a friend who loves Dutch Bros, so I decided to finally give them a try. Unfortunately, this visit was enough to convince me not to return.
First, the drive-thru entrance off their posted address was blocked, forcing cars to reverse and weave through neighboring businesses’ parking lots just to reach the actual line. I genuinely considered abandoning the detour and ordering from one of those businesses instead—now I wish I had.
Once you reach Dutch Bros’ split-lane drive-thru, be prepared to wait. A long time. The car that pulled in after me in Lane 1 had their order taken immediately, while the four cars in front of me, and myself, were completely ignored. I watched six cars from Lane 1 order and drive away before our lane even inched forward and my order was finally taken.
When I reached the window, I received my hot drink and a muffin top. My drink had already spilled down the cup before it was handed to me, leaving my hands and then steering wheel a mess. As for the muffin top, I wasn’t aware Dutch Bros doesn’t serve real food, and this item tasted like something from a hospital waiting room vending machine: cold, stale, and just unpleasant. If this is their standard, it’s not a good one.
This Olive Drive location completely ruined my interest in Dutch Bros. I think I’ll help my friend transition to a place with professional service and quality products.
I will say the mocha itself was okay, but not nearly enough to make up for the rest of the experience.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the business hours for Dutch Bros Coffee at 575 W Olive Ave, Merced?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer curbside pickup or delivery?
Dutch Bros Coffee offers curbside pickup but does not provide delivery services directly.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros Coffee accepts cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check with your local shop about personal checks.
Can I earn reward points if I forget my phone when ordering?
Yes, if you forget your phone, provide your phone number to the broista and you'll earn points. Points cannot be issued for past purchases without a receipt emailed to them.
What sugar-free and caffeine-free drink options does Dutch Bros Coffee have?
Sugar-free flavors include white chocolate, chocolate, caramel, vanilla, and more. Caffeine-free options include drinks made with decaf espresso, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
How can I get a free drink on my birthday at Dutch Bros Coffee?
Download the Dutch Bros app to receive a free drink reward on your birthday, or let your broista know if you don't have the app.
What nearby food options are there around Dutch Bros Coffee at 575 W Olive Ave, Merced?
Nearby dining options include Burger King, Jack in the Box, Pizza Hut, Deli Delicious, Quiznos, The Chicken Shack, Masala Express, El Pollo Loco, and Scoops Handcrafted Acai Bowls, ideal for grabbing a bite before or after your coffee visit.
Are there any fitness or recreational places near Dutch Bros Coffee at 575 W Olive Ave?
Yes, nearby you can find Guerrilla Jiu-Jitsu Merced, a martial arts club offering sports and fitness instruction, perfect if you're looking to balance your coffee with some exercise or classes.
What services and amenities are available near Dutch Bros Coffee that can assist customers in the area?
Close by are AT&T for mobile accessories, Money Mart and Western Union for financial services, and Stanton Optical for eyewear needs. Customers can conveniently combine errands or services with their coffee stop.
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