Business Details
About
Mexican Restaurant
Chipotle Merced II is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
597 reviews
5 stars
306
4 stars
122
3 stars
58
2 stars
29
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, particularly under the management of Payton.
Food Quality
While some customers praised the food quality, many expressed dissatisfaction with portion sizes, undercooked ingredients, and incorrect orders.
Cleanliness
Several reviews noted that the restaurant was not clean, with dirty tables and unsanitary conditions affecting the dining experience.
Management Issues
Feedback indicated a decline in service quality and atmosphere since the change in management, with calls for better training and oversight.
- MMMAC A MILLIONDec 19, 20253.0The meat servings are very scimpy. I asked for more she gave me 2 tiny extra pieces
- YSYvette SotoDec 15, 20251.0When I brought the error to the staff's attention, the general manager Payton , came over. I explained the issue calmly, but her reaction was instantly defensive and incredibly rude. She spoke to me with a dismissive tone, a patronizing attitude, & handled the situation with unnecessary hostility. My order was bagged up and when I got home I was given the wrong bowl, I came in previous to that and the top to my bowl wasn’t on correctly and my bowl ended up all over the paper bag. Payton also wanted to argue in front of other customers which is VERY UNPROFESSIONAL, making me feel so disrespected and belittled. Instead of apologizing and offering a quick solution, Payton seemed determined to argue that I was somehow wrong despite clear evidence to the contrary, she kept interrupting me, & raised her voice. This is not how a professional establishment should handle a service recovery. Payton’s goal seemed to be to pick a fight rather than ensure customer satisfaction. The combination of a basic order error and the manager Payton’s appalling behavior ruined my experience. I understand that mistakes occur, but the staff, and especially management, should be trained to resolve issues gracefully, not escalate them into arguments. I strongly recommend that potential customers avoid this location until management addresses these serious customer service issues.
- TGTraci GarciaDec 4, 20252.0Someone’s not following ingredients or something. Put Jalapeños in the fajita veggies. No it wasn’t the corn salsa. I got that in the side. You can even tell in the sauté the different peppers. I had a GI surgery and couldn’t eat it. Tried calling the store but no one answered. The raw one in the picture is the corn salsa. The darker one is the grilled bell pepper and the light pale green is the grilled jalapeños. Obvious that it is no bell pepper.
- MVMónica Alvarez V.Nov 17, 20255.0Muy Bonito Lugar Para Ir A Comprar Nieve Con La Familia,Muy Amables
- DSdatsloco sNov 12, 20255.0Food was great and service was great as well. Highly recommended
Frequently Asked Questions About Chipotle Mexican Grill
What type of food can I expect at Chipotle Mexican Grill in Merced II?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours for Chipotle Mexican Grill at 3110 R St, Merced?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Merced II offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services at this location.
Can I order food online from Chipotle Merced II?
Yes, you can order online through their website or app. Chipotle also has a dedicated app available in the Apple App Store for convenient ordering.
Does Chipotle Merced II accept credit cards and offer catering services?
Yes, Chipotle accepts credit cards and offers catering services.
What is Chipotle's approach to food sourcing and quality?
Chipotle follows 'Food with Integrity' principles that prioritize sourcing ingredients from farms adhering to humane and sustainable practices, using only 53 real ingredients without artificial additives.
Are there any frozen yogurt or ice cream shops near Chipotle Merced II?
Yes, Yogolicious and Orange Julius are nearby frozen yogurt and ice cream shops where you can enjoy a sweet treat before or after your meal at Chipotle.
What other dining options are close to Chipotle Merced II?
Nearby dining options include Panera Bread for cafe-style food, It's Just Wings for chicken wings delivery, Chili's Grill & Bar for Tex-Mex, and Taqueria El Huarache for authentic Mexican cuisine.
Are there convenient places to fuel up or shop near Chipotle Merced II?
Yes, multiple gas stations and convenience stores such as 76, Chevron, 7-Eleven, and Corner Store are nearby for fueling or quick shopping needs.
Can I find professional or healthcare services near Chipotle Merced II?
Yes, nearby professional and healthcare services include Western Dental, Peggy Biddison - State Farm Insurance Agent, and Pahoua Xai Xa Vue optometrist and doctor.