Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Menifee,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,149 reviews
5 stars
569
4 stars
222
3 stars
124
2 stars
55
1 star
179
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently noted issues with food quality, particularly with dry and overcooked chicken, while some praised the taste of the food.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and disorganized service, although some employees received positive mentions for their friendliness.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and extra charges for items that were previously included.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers appreciating clean bathrooms and dining areas, while others reported dirty tables and trash.
Staff Performance
While some staff members were praised for their helpfulness and professionalism, others were criticized for being rude or unprofessional.
- LELouis R. Escobar6 days ago4.0food is always well done though prices have really gone up. interior usually clean, staff is very helpful
- OCOctober CountryNov 17, 20251.0My drive thru orders are rarely correct, nobody pays attention to what they are doing. Items are frequently missing or the wrong size. Food quality is just ok compared to other locations I've been to.
- HPHeXp PieNov 10, 20251.0Gave them enough chances. Burned food and hate crimes have ruined my day on several occasions. It's not worth going here. El Pollo Loco at other locations is good so I suggest those or literally anywhere else nearby.
- LJLarry Ortega Jr.Nov 8, 20251.0The drive thru guy Issac has put a MASSIVE dent in that atmosphere. Why would you out someone so miserable there. He made my experience garage! I dont ever wana go back there. I asked for chicken and he said there was a 45min wait. No problem. I told him I wasn't going to order and that I'll just pass through. Mind you, I was patiently waiting in line for about 15mins because I was stuck in between lines. Again no problem. As I'm there waiting. I thought to myself maybe I'll just grab some mash potatoes because they're so good and then go buy some deli chicken and call it a night. Issac made it seem like I ordered 70 pieces of chicken r I ght before closing time. Made me feel like garbage. Please remove him from the windows. He doesn't deserve to be there. I'm done going to this place if he's there.
- DNDevin NievesOct 13, 20251.0I came inside and The lady “Latrice” was extremely rude and short handed with me. I was trying to order my food and she had an extremely rude attitude from the start. She made it seem like asking for salsa was an issue, as well as asking for straw, and utensils. She sighed and sounded annoyed when I asked to change my order to 3 pc combo meal instead of an 2pc and when someone came to help me she was being rude to the other employee as well. She’s very unprofessional and seemed to cause a lot of turmoil within the back which delayed my food coming out. She’s very very rude and treated me as if I was wasting her time. Probably never coming back to this store, she made it unwelcoming and a hostile environment and I’m a customer so I could imagine how her employees feel. I just wanted food and I felt like I was the issue. It took me 8-12 minutes to get my food and she kept leaving the front unattended. I asked her when my food was coming out because I have to go to work (I’m on my lunch break) she told me “it will be out when it’s ready” and gave me a stank face. Very rude! very unprofessional! very loud practically yelling. She yelled in the back “3PC chicken they changed there mind” rolled her eyes and looked at me with a stank face as if asking her to do her job was chore. Hopefully next time I come Robert is there to serve me. I come often and he is always happy to serve, extremely kind, and in a good mood.
Frequently Asked Questions About El Pollo Loco
What are the opening hours for El Pollo Loco in Menifee?
El Pollo Loco in Menifee is open Monday through Saturday from 9:30 AM to 11:00 PM and Sunday from 9:30 AM to 11:00 PM.
Where is El Pollo Loco located in Menifee, CA?
El Pollo Loco is located at 30147 Haun Rd, Menifee, CA 92584, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers Mexican cuisine, specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts payment via American Express, Discover, and Visa credit cards.
Can I order food from El Pollo Loco online or via an app?
Yes, you can order El Pollo Loco's food online through their website or their dedicated mobile app available on the Apple App Store.
Does El Pollo Loco have a drive-through or free Wi-Fi?
Yes, the Menifee El Pollo Loco location includes a drive-through and offers free Wi-Fi for customers.
What nearby dining options are available close to El Pollo Loco in Menifee?
Nearby dining options include Sonic Drive-In for burgers, Buffalo Wild Wings for American-style wings, and Crumbl - Menifee for desserts and baked goods.
Are there any nearby stores where I can shop after visiting El Pollo Loco?
Yes, after your meal, you can visit nearby stores like AT&T for mobile accessories, The Vitamin Shoppe for supplements, and PetSmart for pet supplies.
What entertainment or service options are near El Pollo Loco in Menifee?
Nearby entertainment and service options include Game Stop for video games and arcades, Wells Fargo ATM for banking needs, and Massage Envy for spa and massage services.