El Pollo Loco

Reviews

• EB

  Erykah B

  Mar 31, 2026
  1.0
  My drink was not what I ordered Ordered raspberry tea Idk what I got Threw it out Was not tea Ordered a small chips & guacamole Asked the guy at the window for the chips that go with my guacamole He said I wasn't charged for the guacamole And still didnt give me my chips Guacamole & chips are on my receipt Asked for 3 salsa fresco And 3 avacado salsa Received 1 salsa fresca 3 avacado salsa Asked for two more salsa fresca He gave me three more green At that point I gave up and drove off Frustrating and annoying 😑 3/31/2026 1:31pm chk 1204
• RV

  richard valdez

  Mar 22, 2026
  2.0
  The night shift here is horrible. There about 6 workers and most them will ignore you even though your standing right infront of them. I ordered online waited the 12 minutes then had to Wait for another 23 minutes for 3 pc while waiting no one was prepping orders they were just cleaning even it was just 9 o clock and they close at 11.
• LR

  Lou's Review

  Mar 22, 2026
  1.0
  We visited El Pollo Loco on 3/21/26 and used the drive-thru, and this was by far the worst experience we’ve had at any location. The service was incredibly slow and disorganized, and it’s clear there are serious management issues here. It took 8 minutes just for someone to take our order, and then another 20 minutes at the window before we finally received our food. This isn’t a one-time issue either — we’ve had multiple bad experiences at this same location. At this point, it’s not just disappointing, it’s unacceptable. Something needs to change because this level of service is far below what customers should expect. Consider this a warning if you’re thinking about stopping here.
• KR

  Karma Is real

  Feb 20, 2026
  1.0
  They always mess up my order never fails time and time again, I give them a second chance and they always forget something or screw something up. I think im done eating here! Maybe if they spent less time giggling and talking, they would get things done Efficiently.
• AD

  arisa desena

  Jan 24, 2026
  1.0
  staff is so rude every single time and every single one of them. i always deal with different people and i’ve never had a pleasant experience. i hate it here they need some coaching or something because it never gets better and again i just can’t believe it’s every single person.