While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Menifee,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
My drink was not what I ordered
Ordered raspberry tea
Idk what I got
Threw it out
Was not tea
Ordered a small chips & guacamole
Asked the guy at the window for the chips that go with my guacamole
He said I wasn't charged for the guacamole
And still didnt give me my chips
Guacamole & chips are on my receipt
Asked for 3 salsa fresco
And 3 avacado salsa
Received
1 salsa fresca
3 avacado salsa
Asked for two more salsa fresca
He gave me three more green
At that point I gave up and drove off
Frustrating and annoying 😑
3/31/2026 1:31pm chk 1204
RV
richard valdez
Mar 22, 2026
2.0
The night shift here is horrible. There about 6 workers and most them will ignore you even though your standing right infront of them. I ordered online waited the 12 minutes then had to Wait for another 23 minutes for 3 pc while waiting no one was prepping orders they were just cleaning even it was just 9 o clock and they close at 11.
LR
Lou's Review
Mar 22, 2026
1.0
We visited El Pollo Loco on 3/21/26 and used the drive-thru, and this was by far the worst experience we’ve had at any location. The service was incredibly slow and disorganized, and it’s clear there are serious management issues here.
It took 8 minutes just for someone to take our order, and then another 20 minutes at the window before we finally received our food. This isn’t a one-time issue either — we’ve had multiple bad experiences at this same location.
At this point, it’s not just disappointing, it’s unacceptable. Something needs to change because this level of service is far below what customers should expect. Consider this a warning if you’re thinking about stopping here.
KR
Karma Is real
Feb 20, 2026
1.0
They always mess up my order never fails time and time again, I give them a second chance and they always forget something or screw something up. I think im done eating here! Maybe if they spent less time giggling and talking, they would get things done Efficiently.
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arisa desena
Jan 24, 2026
1.0
staff is so rude every single time and every single one of them. i always deal with different people and i’ve never had a pleasant experience. i hate it here they need some coaching or something because it never gets better and again i just can’t believe it’s every single person.
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