Subway

Reviews

• JE

  Jen E

  May 1, 2026
  4.0
  Ordered online the BOGO deal with instructions (see photo) which was honored. First time ordering online at this location as the Sage Creek location is so terrible I will not order from there (see review) as you need to go in person to ensure your sub is made correctly. At Lakewood location foot long veggie sub had plenty of vegetables (after all it is a veggie sub) and was made right to order and well. Will order from this location again.
• MM

  Maggin

  Mar 29, 2026
  1.0
  Got food poisoning from the deli meat ( ham ) I am super sick
• KL

  Keri Lynn

  Feb 22, 2026
  1.0
  Unfortunately, this was a very bad experience, and it feels like the owner does not care about customer service at this Subway location. I attempted to submit an online review, but the 200-character limit did not come close to covering what happened. I placed a mobile order with specific allergy instructions clearly listed at the top of the receipt. Despite this, the employee added sauces that were not supposed to be on the sub. When I pointed it out, instead of remaking it properly, the employee tried to scrape the sauce off with a knife and continue preparing the sandwich. I politely explained that due to allergies, the sub could not simply have the sauce removed especially since it had overflowed onto the vegetables. At that point, the employee became visibly frustrated, started throwing the sandwich together carelessly, wrapped it, and tossed it onto the counter. I had to ask for it to be remade entirely. While this was happening, the employee discovered that the first sandwich made incorrectly and exposed to allergens had been given to another customer. The employee even stated they “didn’t know it had allergies anyway,” which was extremely concerning and unacceptable. As a result, both sandwiches had to be remade. The entire process took about 40 minutes. During that time, the staff were rude, giving dirty looks, snickering, and talking amongst themselves behind the counter. It was uncomfortable and extremely unprofessional. The store itself was chaotic. There were piles of sandwiches sitting unbagged on the counter near the register, receipts scattered everywhere, and ingredients being tossed over other subs back into bins. The staff seemed overwhelmed and inattentive, and we were not the only customers experiencing problems. It felt like no one was paying attention to orders at all. They also didn’t realize I had two separate orders and almost forgot to give me my cookie which turned out to be hard and stale. What is most disappointing is the response from the owner. After sharing this experience, I was simply told they would “talk to their staff.” There was no apology that felt genuine, no acknowledgment of the seriousness of the allergy issue, and no offer to make the situation right. This response was very concerning. I have visited this location before without issue, which makes this experience even more disappointing. With three employees on shift, this should have been manageable, but instead it was complete mayhem. This experience ruined our dinner and left us flabbergasted. I sincerely hope stronger action is taken to address training, professionalism, and allergy safety moving forward.
• MA

  Maria Albo

  Jan 26, 2026
  4.0
  This location is the most generous with toppings and always makes our subs great. Staff sometimes unfriendly, but overall this is our go to.
• JS

  Jim Sokoloski

  Jul 1, 2018
  1.0
  Went to try out the new subs, they were out of brisket really!!! You start a new promo and can't stock properly, we weren't the only ones left disappointed!!! Poor customer service!!!

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