Empty Cup Collective was founded in 2020 in Winnipeg, Manitoba. It all started with two good friends, a small coffee roaster in a garage, and a desire to redefine the standard coffee experience. Inspired by travels throughout Asia and an above-average canned coffee consumption, Empty Cup came to life. The goal was to inspire and motivate people while consistently delivering a delicious cup of coffee.
The original vision to create a cold brew brand that appealed to the doers - something to fuel people who are always on the go - quickly grew to be the nitro cold brew, coffee, and cafe collection we offer today. Our first location on Panet Road, a cafe and roastery, is now just one of our many cafe concepts.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.