Beloved Lucky's has been honoring the classic American steakhouse tradition since 2000. Founded in Montecito, California, the group opened its sunny Malibu location in 2020. Lucky's Malibu offers a comfortable setting that’s right for a casual midweek burger or a special-occasion dinner. We offer USDA prime steaks and fresh seafood, classic cocktails and an award-winning wine cellar.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.